Yotpo Product Reviews & UGC

The support is amazing especially Ronel, which helped me to solve any issue I have related to the widget.

I've had the app installed for a couple of months and have been really pleased with the ease of use and great customer service. Junalou from Customer Service helped me with a simple issue that I was having trouble with and provided awesome service. Junalou also pointed out another issue that I wasn't even aware of with my review count layout on my website and fixed it for me quickly and professionally! Really pleased with the app and the service!

The service is amazing, I love their support staff, especially Mary Ann, she was so patient and has helped us to resolved many questions.

orly was great with assisting me in intalling the app to my store. I was super confused following the instructions, but he offered to just do it for me.

Support was excellent. Very knowledgeable and quick. Thank you for your help! I had a hard time figuring out where to place my code but support was very knowledgeable. Thanks again.

The customer service by Mark Oliver is professional and serious, thank you very much for helping me solve a lot，there is a example from women vibrator website: www.ifonnx.com

Free plan is convenient way to gather some reviews but beyond 50 reviews you'll be looking at absurd pricing (min $5K annually) with no way to trial the premium features. They may be great but I'll never find out since there is no trial.

Primary beefs

- Annoying that prices aren;t stated on an available page, you are forced to take a sales call
- Prices are presented as monthly, but since they only bill annually, I perceive it as a smokescreen to real pricing.
- No trial - If the product is so great, why do I have to spend nearly $5,000 ($399 monthly X 12) to “test” ROI?
- the free version does not do anything I can't do with competeing low cost software, so I would suggest you start with something else rather than switching when you hit 50 reviews

Yotpo makes collecting and featuring reviews really easy and clear. Reviews are a huge part of my business :)

Not only does the app work great, customer service is amazing. I used the LiveChat on their site, and Diane made the changes I wanted to my store product pages in a few minutes. She didn't just send me a link with directions. She made the changes in real time. I checked the look on my store to approve, and we were done in a few minutes. Really impressed - and I'm still on the free plan!

Manny from customer service was amazing! He noticed that my star rating was not updated and he was able to make all the changes and even helped me customize the appearance of it on my site. I did not have to touch a thing.