Yotpo Product Reviews & UGC

Jeorge assisted me promptly, understood my needs and addressed each one with patience. He deserves a raise! Thank you and I look forward to seeing my customers interactions.

I have never left a single review on any of our shopify apps, but with Yotpo, I'm really inclined to do so because of their practices. I would NOT recommend this app to any business owners who truly values their TIME and MONEY! I think this company is very out of touch with small businesses and their lack of transparency is a serious concern. This is the only app we have ever countered that almost forces you to get on a sales call before you can even see their prices. Its not just about their outrageous price, its also about principle. Why would anyone want to do business with a company that does not see the value in transparency in 2016. They are more focused on marketing and selling you their product as opposed to actually focusing on the service. Luckily, through another reviewer with similar experience we were able to find Judge.me - this app literally has pretty much the same features as yotpo and you can customize everything.

As a small business owner I highly recommend other Shopify store owners to DO YOUR RESEARCH before committing to any app. After comparing yotpo with judge.me I figured for what we would be paying at yotpo, I could simply hire a full-time freelancer. The time that is spent going in circles with them is simply not worth it for us.

I am guilty of being one of those people who ignored all their bad reviews and signed up with them anyways thinking at least maybe we will get what we pay for. Higher price in this case does not = to higher quality, better service etc, it just means higher price, more stress, time wasted...

Hopefully yotpo can consider listening to their customers and implementing some changes that reflects more attention and care for small businesses. In the meantime, we are going to be moving to another app that seems to be doing just that.

I previously used a different app to collect reviews. Almost immediately with switching to Yopto, I started getting more responses. When I contacted Support to connect my reviews to my Facebook page, Junalou quickly helped with all my questions - and she even showed me some tricks that I was missing to make the widget even more effective on my site. I appreciate the "above & beyond" effort!

This is a great app! Super easy to install and works great!

Really helpful team to help me setup and the app is user friendly as well! Looking forward to receive more reviews via Yotpo!

Amazing help from Ruzsel J, who helped me with importing the right reviews for my clients. Yopto is an awesome app. Very happy with the way it works, easy to email and write reviews for clients. Now my store has more potential to get new clients and help me with showing how we work and how well we do. Thanks a lot yotpo and Ruzsel j.

Hi,

Excellent service ! Sugar help me a lot with the display of my reviews !! He also helped me to embed the code on my store.

Elver did a great job helping me installing the app in my store. Service is great and fast! Great Job!

Great customer service. Great app! Need more of these apps that are backed by good backend service.

Love the app. Mary Ann helped me install the star rating widget on my website. She was amazing and extremely friendly. I'm currently on the free plan but I will definitely be upgrading to a paid plan very soon.