Recensies (7.064)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 91% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
13 december 2021

Mark did a great job, helping me out with my request. He was super fast and efficient. Keep up the great work.

My Obi
Spanje
20 dagen gebruiken de app
28 januari 2023

Great customer service and quick response time!
Lemuel was very helpful and did what I wanted very quickly.

Belbren
Ierland
Meer dan een jaar gebruiken de app
Yotpo heeft geantwoord 2 februari 2023

Thank you for writing a review — we value your feedback.

26 mei 2021

I want to give MANNY a shout-out for helping me out with my store. I really appreciate what you've done and thank you for going above and beyond your duty to help me. Kudos to you! If ever comes a time when I need help with my store again, I hope it's you that will help me. God bless you always! I hope they give you a raise!

Celestindahan Online Shop
Filipijnen
20 dagen gebruiken de app
4 april 2016

It has worked well for us. Unfortunately, some unverified reviews slipped by and that could have caused a problem as they were created by a competitor to make us look bad. I was able to figure it out and get them off our site.

Herbal Powers
Verenigde Staten
Meer dan een jaar gebruiken de app
24 december 2019

I contacted support to install widget code and they responded quickly to my inquiry. Thanks for the timely response great job!

Companion Keepsakes
Verenigde Staten
19 dagen gebruiken de app
Yotpo heeft geantwoord 19 januari 2020

Thank you for your review, happy to hear our customer support team was able to help!

Bewerkt 15 maart 2021

Eleen's help was professional and fast. An awesome level of customer service, which is ctitical when you are trying to move your business up to the next level.

Hughie Willett Machinery
Verenigd Koninkrijk
19 dagen gebruiken de app
10 november 2022

BUYER BEWARE: I've been with Yotpo for several years. We opted to move to a new review platform to save money for our small business. When I went to cancel my annual plan shortly after it auto-renewed, I was unable to do so in my account before it auto-renewed and needed to reach out to Yotpo support. They wouldn't cancel my account via email. They made me do a zoom call with their rep who instead of cancelling and disabling the auto-renew they repeatedly tried to upsell me more services. I was told by Yotp: "I really do appreciate where you're coming from and I'm sorry to hear, however we are unable to provide a refund on a live agreement as it has already been renewed per the terms. Because the contract renewed in June for a successive 12 month term, we are restricted in terms of changing the terms or the billing structure at this time but would be happy to revisit it in June prior to renewal. Unfortunately we don't have additional recourse here - the next step on our end would be to speak with our legal team, which in the spirit of partnership we are eager to avoid." Yotpo simply took my $6,388.00 with nothing more than an oops, sorry you're stuck with us. If you're considering working with this company know the support is subpar and getting out of an annual plan is very hard and they will upsell you more services - that's been my experience. The platform and functionality of Yotpo is fine and gets the job done. I've used them on both woocommerce and shopify. Now, I'm stuck with them until my annual plan is up for auto-renew, which I'm sure will never be cancelled and will require more zoom calls where they read from a script and try to sell moooooooore Yotpo.

UnderGround Downspouts
Verenigde Staten
Meer dan een jaar gebruiken de app
Yotpo heeft geantwoord 9 maart 2023

We value your feedback and sincerely apologize for the inconvenience. Our team has reached out to you offering a dedicated CSM as well as access to Visual UGC and three months of Yotpo Reviews. Please reach out to our team so that we can work together to make things right.

23 maart 2021

Thank you Eleen for your super professional support !! Always so helpful and really great. You made my day !

Juwelendoosjes
Zwitserland
19 dagen gebruiken de app
3 mei 2023

Doner P a été très professionnel, il m'a très bien aidé ! moi qui suis novice il m'a bien aidé !
merci encore pour votre aide !

Jewel of the day
Frankrijk
19 dagen gebruiken de app
Bewerkt 23 augustus 2023

Ronel R was an incredible help! Timely, kind, and productive. It was such a great experience and I would feel confident using the support chat again.

Alchemy Peppers
Verenigde Staten
19 dagen gebruiken de app