Yotpo Product Reviews & UGC

Great app. Only complaint is that it costs way too much to do things that should be basic functionality such as Q&A and commenting.

EDIT: Changing our review from 3 to 1 star. Yotpo's service has decreased dramatically.

They told us we could upgrade to a $49/mo. plan to enable commenting on reviews. What they didn't tell us was that this would cap our MAPS at 150/month.

Also, customer service is extremely slow and they've outsourced it so that you only get emails at 1AM and have to wait 24 hours to get a response.

Very disappointed considering we've been using this app for over a year now and this is how we are treated.

We will probably uninstall soon and move to a better competitor.

So far so good with this app. I'm very happy with all its features such as giving coupons for reviews, the social media integration and the carousel looks great on my home page.
The customer service is excellent. Mary Ann answered both my queries promptly and helped me resolve my issues. Definitely a weight off my mind being able to chat with someone easily as I'm not always that technical!

I'm looking forward to seeing how it helps my business progress. Reviews are such an important aspect of business these days and I'm feeling positive that with Yotpo's features, it will help drive more sales.

Absolutely amazing customer service. Ronel helped me figure out how to allow my reviews to be shown on my store. At first there was a problem where my shopify debut theme wouldn't allow the code to go through and I would have to contact them but he was able to fix it right away!

Manny helped me a lot! Best customer service I have ever had! 1 hour of patience, tips and quick answers. Good job!

The service is awesome. It almost midnight here and the support replied to my surprise.
And they solved everything!
amazing..!

THere's a reason these guys are so big - it just works. We needed this for a while and it took too long to get them on, but now that we're using yotpo, we've seen a marked increase in conversions. We're happy

Used the chat to solve an issue I was having - Don was very helpful, quick and kind. Overall also a good app

I just transitioned to start selling on Shopify and I like Yotpo. It's helping me with the reviews and I can show the quality of my product. It's been great and easy to use. woof woof

We have been really happy with the app. Now that reviews are coming in we can do more with the customizations. We had a few challenges during the installation but the support team was very responsive and we fixed the issues quickly. Great App

I've used Yotpo on another store before, and use it now too. It just works - I recommend it to help you with sales and validation of products. I think you'll like it if you try it!