Yotpo Product Reviews & UGC

Not happy. Yotpo limits you and is always nagging you to upgrade. They actually flat lie to their customers. Our review emails were stopped for some reason and they said "Upgrade to continue" and we were thinking "What?!" They then said that we had exceeded 50 sales this Month. Well we checked our system and in the Month of May we had only 27 sales. NO WHERE DOES IT SAY 50 SALES IN 30 DAYS, they said FOR THE MONTH. They always limit you with FREE apps but we pay to have this service and now they want more money and then what? MORE MONEY again later? No thanks. Find another review system.... we don't do business with companies with no integrity.

***Updated** I have used yotpo the past 5 months and still think it's a great platform. My biggest complaint, and why I'm no longer a customer- the cost/value. We started going over 200/orders a month and the cost goes from $99 to $199 with no additional features. Even at $99 for 200 orders, that's $.50/order which is just unreasonable. Further- I'm unable to black list a product without jumping to the $500/month plan, which really doesn't make sense. I ran out of orders 3 months in a row and then started looking to other alternatives. There are dozens of other ones that grossly exceed yotpo's features at a fraction of the price. I spent the afternoon and moved from Yotpo to one of their competitors and have significantly more features, 3x more orders, and am paying less than half I was at yotpo. Their product is good, but they've priced themselves out of the market. I'm all about paying for quality, but not allowing me to blacklist "route" shipping insurance and then charging $.50/email just isn't close to worth it. I'm glad I used Yotpo, but wish I would have spent more time looking at competitors offerings before committing to them. Their customer service is good, although they do send a whole lot of spammy marketing emails, which is annoying as a customer. Also- rereading my feature request- other almost every other app has the ability to use dynamic coupons. Not yotpo, or at least not until you spend $1000/month Outstanding customer service! Faster than any other shopify App I have installed in the past 4 years. My only regret is that I didn't install this app sooner! Feature Request: I've only been on the platform for about 48 hours, but it would be really nice if the coupon setting could automatically generate custom coupons like some of the other (less expensive) apps I have running. I have a huge discount coupon code for sharing a review on social media and am very concerned about it getting loaded into a "honey" "wish" or the hundreds of other coupon databases out there. Sure, I can make the static code limited to one per customer (read- email address, I'd create a one time use email address to save $50), but aside from that, there is nothing stopping a static coupon code from getting everywhere on the internet. The upgraded coupon feature is the ability to load 100 coupon codes manually to shopify- even that, why not make it automated? Also, that pricing for the upgraded coupons is not available on any plan I've seen online. Overall- I'm very happy with the app thus far. I know they'll read my input because it's on here, but that doesn't take it away from 5 stars. Looking forward to working with you all indefinitely!

This app is great and I love it! The person who helped me his name is James Edmar C he is awesome! He goes above and beyond to make sure customers satisfaction. I highly recommend this app for any shops on shopify. It is worth it!

Great App - easy to install, great support, worth your time.

Needed to import reviews to consolidate into my Yotpo app. This was a challenging task for support to keep reviews accurate, but, Ruel was a big help and very patient with the troublesome task. He got it taken care of for me perfectly after some trial and error. Great attitute and very professional.

Love the app too by the way! Yotpo has features to help your sales that others apps do not or struggle to replicate. Would recommend it to other shopify ecommerce site owners. It demonstrates trust to my customers by showing social proof of other buyers through reviews on my main page via a minimized widget (they can choose to click on or not), each product page has applicable reviews for that product and the badge that shows total reviews my site has received. All of this is collected by Yotpo via emails sent to customers after they receive their ordered items. They submit their review right in the email and it updates on my site directly to that product without the customer having to go back to provide the review manually. Genius!

Jeorge was of extreme help to me! I had duplicate reviews showing up and some formatting issues he fixed in a timely manner. Thank you!

Great app, correct and swift support. Time will show the effect this app will have on our business..

I love this app. It's one of my favorites.

Amazing customer service team, even with the free version! Definitely recommend this app for any ecommerce site.

the widget is broken again.........and got no help again ....:(
the reviews should be updated by us or if need to be deleted ...we can't even delete on the back end the review what you guys uploaded 3 times by mistake ..... not sure how long I wanna stay with you guys it's very bad......