Yotpo Product Reviews & UGC

There is no chat support, the interface is really unfriendly, i can;t figure out how to change my email message to customers from the panel. This is a great app for what it does but it is very hard to use for some one like me who is a beginner.

Set-up was not real clear but luckily the customer service is top-notch. So far we are very happy with the application.

I haven't started using this app yet, but their customer service is super helpful! Ronel R was able to help answer all my questions and get the widget installed on my website. I will have to hire a developer to help make the reviews look really custom, but so far so good.

I don't normally write negative reviews, but I am frustrated beyond belief and I would NOT recommend Yotpo to anyone — friend or foe!!! My customer reviews have not been not showing up on my website for months. I'll give you that you responded to me a couple of times; then, after that, I guess you just decided it would be easier to ignore me and the problem. I see from reading the negative reviews that I'm not the only one. If you ask me, you have the worst customer service on the planet. I can't believe you have the audacity to tell me I should try to contact the developer now — before I post this negative review. Seriously?!? How dare you!?! I did exactly what I was supposed to do for the last two months, you dropped the ball. You don't deserve another chance. I contacted customer service too many times to list. I even tried going through your website, which apparently only wants to deal with me if I'm a 'potential' customer not an 'existing' customer with complaints. I even warned your customer service people that if I didn't hear back I would be switching apps and writing a negative review. So my actions should come as no surprise. What I say to you Mr. App Developer is your company should get their customer service act together!!! My time and my business are just as valuable as yours and if you expect to keep customers you should treat them with the respect they deserve.

Mostly Pros!
- Fairly seamless and very quick integration: the ability to back log orders and request reviews was great to have content for launching the product (i recommend collecting reviews for at least 1 month before you implement the customer facing side on your website)
- Ability to have one dashboard with multiple stores
- Management and customer experience of the review process including customization of review emails, managing and monitoring negative reviews is excellent
- Great and easy way to add social content into your website

Few Cons!
- Media monitoring tool has had some issues since facebook made some huge changes and not full transparency from Yotpo on these updates
- No great way to include UGC as alternative product images

On some points it may be a bit more customer friendly but the after sales service is very responsive and helpful.

Sheen is very helpful and patience on asisstance.
I'm enjoy using Yotpo, interface is neat and simple. The customer support is quick response too! www.doulton.com.my

I am using this ap for a while now, since 2 months also swell, and the support I really like very helpfully, really recommended!! Jaypee, Bernard and Eddie are mi favourites everything is by mail that is good, but it would be nice also having a call centre like shopify

Josephine E. was my most excellent Yotpo Hero! She checked my coding, fixed it, and then also left me with an extra optional theme edit. I ended up using her extra suggestions and I think it will truly help boost my new sights sales.

Dreadful value and disappointing integration with little customisation. Charging so much PER order (not per review) is also a massive turn off.