Yotpo Product Reviews & UGC

This app is easy to use and it is a great way to feel connected to your customers. My only complaint is the giant jump you have to take from 100 "emails" a month at $50/month to the next level. The next jump is is $200/month! That is a big jump for a small company. I wish they had something in between.

We've just installed the app and still figuring everything out, but judging by the great customer support we've received so far we foresee a long and prosper relationship.

So far, I am really like this app! It is very easy to install and start to use. Chat support is always very helpful.

The app is a bit slow, but overall it does the work and has good features. I had an issue with the backend and it was quickly sorted out by Lemuel from Yotpo. Good customer service and fast problem resolution.

Easy set up. works well. good integration with Facebook, very complete. Thank you.

There's some parts of the application that can use enhancing. For example, the coupon option to be conditioned to send out only following specific emails. It seems odd that there is not setting for this condition. As well, it would be helpful to have the app pick up on where the customer is in the email request flow. I'm having to manually cross reference the email list to ensure that all customers have received the follow up reminder emails - seems very inefficient. Customer support was amazing though! Keith was very helpful and supported with me with my inquiries on several different occasions. 5 STAR for customer support.

I need to aware all the customers right there, This company is absolutely fraud and they just concern with money. I have subscribed their $49 plan and they are deducting $3000 from my card without my approval. Now I am going to Peruse against this company and also opening a dispute in Shopify so that they delist their App.

The app is easy to use; however, there are some issues during my experience which I think are not quite convenient. Whenever I want to change the widget's display, it doesn't show immediately even though I select the "immediate update" button. This thing also happens with the auto-publish review (They told me that the review is published within 24 hours, but I thought it's supposed to be posted right after being submitted). Also, there is no "import reviews" part on the app at my end, and that's quite weird, but they did help me input it on the website. In general, the team is really supportive. They helped me to fix those problems quite fast. But if those above issues are fixed, it would give a better experience for users.

Mary Ann in the customer service team was amazing am very happy with the support she provided. My developers were having problems displaying the star ratings on various pages of the website. Mary Ann helped me with this instantly and was able to do this for me.

Kenneth John M was very helpful and responsive in walking through an integration/upgrade issue with my Shopify store. Thank you