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We were looking for a review app that also was proactive and sent review request. Yotpo fit the bill perfectly and that customer support is beyond amazing. Danreb went above and beyond and helped us get setup on our shopify store that had a difficult theme integrate with.
Howell was great! Really helped me a lot, thank you for all the assistance. I was confused at first but the direct and clear instructions and custom HTML coding he did for me was excellent!
Downloaded the app to check if it's the right fit, however didn't end up installing. Without asking anyone to do so, this app sent unedited blank review requests to almost 100 customers last night. Absolutely fuming.
Thank you for taking the time to leave a review. We're so sorry to hear this and absolutely understand your frustration.
To try to help our customers generate the most reviews, we offer 200 extra automatic review requests to get them started. That said, we understand this doesn't work for everyone. Please know our team is aware and taking this into consideration as we continue to build out our product roadmap.
Our team has also reached out to see if there's anything we can do to help.
Thank you.
App is very functional and useful. Had a few questions but was prompted helped by Ronel R who figured everything out for me very speedily. He had incredible customer service.
Interface is cluttered, and the software was constantly buggy. When issues came up, support didn't seem to know what was going on and wasn't helpful. Didn't seem like they cared at all.
Price is very high, and order caps are low. If it was totally bug-free and functional, and support was awesome, we'd pay the price, but it's just not worth it for us.
Thanks for taking the time to leave your feedback, we apologize for your experience.
Our pricing model is flexible and is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19 up to $249 a month. Thanks again for your feedback!
Yotpo absolutely the best in the reviews game. Don't waste your time with any other app. Also, Radly E was super helpful in the chat. Helped us make some setting changes quickly and even provided us the information about how it was done so we can do it ourselves in the future.
The installation instructions were a bit unclear and that was frustrating. But the online support team was great! Thanks Junalou in particular!
Just started using Yotpo and have been really impressed with it's functionality. I had to bring existing reviews in from another review app and Caroline was absolutely fantastic in helping me get reviews imported and styled correctly in my store. Thanks Yotpo!
I use this app to capture review and star ratings. The customisation is great as I matched with my brand colours and the support team were super useful when I needed assistance installing parts of this. Very good!! Highly recommend
Thank you so much for taking the time to leave a review. We're really happy to hear our support team was able to help - it looks great on your site!
App is flakey at best. Consistently disconnects from the store, and spams our customers non stop with the same email