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Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
the worst customer service I have ever experienced, if you think you need help do not use this app, on the other hand I could not finish the installation because it was very complicated and when I asked a question I had to wait 24 hours for the answer, they just They know how to send marketing emails and they have been blocked in my emails.
Thank you for taking the time to leave your review, we truly appreciate it. We apologize for any inconvenience you have experienced. Our customer support has tried reaching out to you twice, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.
I was helped by Mary Ann, very friendly and well helped. Definitely recommended this app! Great app and clear how everything works.
Thank you for leaving a review, we really appreciate it!
Absolutely superb customer service. I reached out to Yotpo needing some help with integration. Literally, within less than 10 minutes, Ronel R had our widget and star ratings displayed perfectly on our live site. If you need help, just use the "chat" feature on the bottom-right and hope that you get Ronel R to help you!
I think this is a great app and the customer service answer the E-mails quickly and are very helpful!
the customer service was amazing and helped a lot. I had a doubt that didn't let me progress, thanks to the assistant I managed to solve the problem
Great product, Manny was LIFESAVING! He took time to help me set everything up, gave me best practices tips, ideas. He also set up our widgets and checked what I had set up to make sure we didn't make fools of ourselves. I was completely lost on what to do with Yotpo, Manny really saved the day for us. Absolutely great, generous support. Really excited to use this now.
Great customer support. Kenneth John M was very professional and helped me find a solution to my problem. The app itself is quite good
Ronel was delightful to work with. he was really helpful and was able to answer all my questions. Thank you soo much.
Great customer service from Kenneth. He went over and beyond. He was able to fix my issues and was kind enough to do it for me.
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