Recensies (7.059)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 91% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
2 oktober 2021

Lemuel from Yotpo is an absolute legend and helped me install the app correctly. Highly recommended!!

HealthTwin Supplements & Vitamins
Zuid-Afrika
1 dag gebruiken de app
Bewerkt 29 augustus 2016

We use Yotpo, and pay the (very, very expensive rate) for their Powerhouse Plus plan.

Here's the most important thing you need to know: they don't actually support inline SEO with Shopify. It's one of the biggest features of the Powerhouse Plus plan offers on their website, and there's no mention of it not working with Shopify. It wouldn't even be that hard to implement - they'd just need to tap in via the Shopify API and put the review data in a metafield, then have some code to render it in the product.liquid template, then have that block replaced when their javascript code renders the full review functionality.

Their customer service people are well-intentioned, but the corporate/billing department is difficult and apparently don't particularly care about making customers happy. For example, they refused to move our billing back by a week even though they enabled our Powerhouse Plus account on the wrong email address initially.

Their dashboard and website also looks like it was designed in the early 2000s. For a product that costs so much, it's kind of disappointing. Apparently there is a redesign in the works.

The sales guy who we worked with was overly pushy and didn't seem interested in answering my technical questions very thoroughly.

But here's the upside: at the moment they're the only service that offers Product Listing Ads and Seller Ratings, as well as a Q&A feature. So I gave them two stars for that. Until someone else brings out a competitive product, they have a de facto monopoly on the space, so I can't really complain too much.

I'll update this review if any of this changes.

Repeaterstore
Verenigde Staten
Ongeveer een maand gebruiken de app
19 oktober 2023

Yotpo Product Reviews & UGC has a fairly user friendly interface that's easy to get around, and their customer support staff is great! Warly S, one of their customer support agents responded and helped with my inquiry quickly and professionally.

Restaurant Equipment Supply
Verenigde Staten
1 dag gebruiken de app
Yotpo heeft geantwoord 28 november 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

30 december 2019

Needed help transferring from our site to Shopify. They were a big help in mantaining our review integrity!

DD26 Fishing
Verenigde Staten
1 dag gebruiken de app
Yotpo heeft geantwoord 19 januari 2020

Thanks so much for your review- happy to hear our customer support team was able to help get everything up & running smoothly!

14 maart 2023

Doner was very helpful with the setup of this app to my store. Very quick and effective customer service!

Rella
Verenigde Staten
1 dag gebruiken de app
Yotpo heeft geantwoord 15 maart 2023

Thank you for writing a review — we value your feedback.

4 november 2021

I used this app on a previous ecommerce platform and Mark, my Growth Support Hero, helped me remap my old reviews to the new platform and website. He was really helpful and made sure everything looked 10/10 in the end. Really happy to have this app as a part of my website and the support team that is behind it!

Recandledkindled
Verenigde Staten
1 dag gebruiken de app
14 november 2022

awesome customer service! very happy so far. I reached out with a few questions, and they helped out right away.

funner surf
Verenigde Staten
1 dag gebruiken de app
6 januari 2023

There are some problems with the settings. The live agent took care of it right away and was easy to talk to.

TEDDYBOB.US
Canada
1 dag gebruiken de app
Yotpo heeft geantwoord 18 januari 2023

Thanks for your feedback, we really appreciate it.

13 oktober 2016

The app would be great if it worked and if support assisted in getting it to work, ive spent the last month trying to get through yotpo support and no luck

Akan Organics
Zuid-Afrika
28 dagen gebruiken de app
16 april 2021

Service client au top ! ils ont répondu à ma demande rapidement et avec efficacité. Franchement rien à dire

LA FOLIE DU BAVOIR
Frankrijk
1 dag gebruiken de app