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I don't have the patience to sift through all the help articles. Their 24/7 chat service is great and Mark was able to clarify things and get me up and running in no time.
$119 a month in order to be able to upload your reviews from an other platform to multiple products. Not just one time charge but monthly. Waste of time and definitely not worth the money.
Hey, Jailene from the Review team here 👋
Thank you for taking the time to share your feedback with us. We understand your frustration and we apologize for any inconvenience. Louanne from our customer support team has reached out to you several times but has not heard back from you.
Please feel free to contact us at any time — we're more than happy to help you.
DO NOT INSTALL THIS APP! Once you do a mistake, it is done. The app will not fix it anymore. In fact, I have uninstalled the app and it is still running on my website, and I have no idea how is that even possible. Just forget it about it. Completely irresponsible team behind this app.
Photo reviews are only available for paid plan 30 usd per month that is too much to pay every month
I have deleted this app but they still sending emails to my customers w
Thanks for taking the time to leave your feedback, we're sorry to hear about your experience. Photo reviews are available on our Growth plan which starts at just 19$/month.
If you would like to get in touch, we would be happy to chat further about your experience and try to help.
GREAT customer support by Ronel R!! can't believe I even tried other apps until I found Yotpo! Wasted so much time and now found the perfect app to collect reviews!
Installed the app but needed help to activate the widget in the way that I wanted, which involved inserting code into my store. I requested help and received an initial response asking for access to my store but since then I have heard nothing and no amends have been made to my store. Poor service, wouldn't recommend.
Thank you for taking the time to leave your review. We completely understand your frustration and we apologize for the delayed response time. Our support team representative has reached out to you and successfully completed the widget installation. We are constantly working on improving both our products and our support and your feedback is incredibly valuable to us. Please do not hesitate to contact us if you encounter any further issues.
I had some teething problems but the support from Kenneth John was fantastic and it all works seemlesly now
I was having issues with my upload and reached out customer support, they were super helpful and fixed my issue quickly
Customer service is terrible and the app is not performing well.
The guidelines are unclear and Customer Service further confuses customers. For the majority of them, are not familiar with their company policies and have language barriers I think. They are super slow and just send out links to clients for you to get by. Becarefull, you might lose money dealing with them, time and energy. They are not helpful at all. I'am not talking about one experience, most of their agents offer poor customers service. Something smell fishy with them. There is no transparency, they are hiding information to people.
Thank you for leaving your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you in order to assist you but unfortunately, we have not heard back from you. If you are still experiencing any lingering issues, please feel free to reach out at any time and we will do our best to help.
New to Yotpo and had a little issue importing reviews from my previous app. Manny was so helpful. Great service.