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After installing this app it immediately goes live, sending out an email to my customers without my permission. This is a huge NO-NO and immediate reason to uninstall it.
When I was considering this app, the customer service (Warly S) was great when answering my questions.
We appreciate your feedback, thank you!
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Installed it and settings and dashboard was down. Had no control, so it auto-published some really bad reviews to the site and I couldn't edit or remove - despite having fixed everything with the customer and both of us wanted to change it!
+ the graphical layout was clonky and not to pretty.
Deleted the app, but found it very hard to remove from frontend.
Sorry, not at all a fan.
Yotpo Albert V helped me get this setup and looking great on my site! Super quick and responsive! I highly recommend.
UPDATE: Since the review and us telling Yotpo we are not interested, the sales representative, has reached out on our live chat to tell us how poorly our sales must be since we do not have many reviews. Further reinforcing our decision to not work with them.
TL:DR Check out Loox. I wasted 3 days trying to make this tool work and should've just went with Loox from the get-go.
Wow, very bad customer service. I signed up excited because of the many companies they work wit, but the product is very limited and they try to push you into an annual package for $8,000. After expressing our limited budget they didn't even bring up the $49 package. Once finding the $49 package for ourselves they said we had over 300 orders and had to upgrade to $299? (this was not the case). After more custom support request they allowed us to proceed.
We really appreciate you taking the time to leave a review and are so sorry to hear about your experience. Our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available.
Upon seeing this review we tried to reach out. If you'd still like to get in touch, we'd be happy to help. Thank you again for your feedback!
Kenneth John M did a great job at providing great customer service. look forward on using the cool features this app has to offer.
We appreciate your feedback, thank you!
I use this app to get customers reviews for my online business. I had an issues today and chatted with Warly. Warly was knowledge and quickly help me fix my issue.
Lior was wonderful in helping me install the code for my website. It was very easy. Thank you! We have also already gotten several reviews from customers! we love having the feedback :)
I was having issues with the automatic install of the app and I used the chat to get some assistance. Eduardo R went above and beyond what I expected and helped me remove my old review box, install the Yotpo one, and even add a title for it using my website theme. I was genuinely impressed with how much he was able to help with.