Yotpo Product Reviews & UGC

amazing support! will be using this app for years to come! they do a great job answering all questions and are very hands on with their customers!

They have good support. If they did not ask to pay to upload video reviews, I would have kept it. That is it.

Easy to set up and fast customer service. I recently migrated all of reviews and rewards programs over from Stamped.io which was a HORRIBLE experience. It's so refreshing to get a much more robust, visually pleasing app and customer service that is 1000x better.

Great help from Keith who helped me install correctly - cause I was not able to complete it succesfully. Looks good now in my store-

The customer service was SO helpful! I haven't had any experience yet with the app, as we just downloaded it today. But the support agent I talked to was so helpful. I definitely am excited to use this program.

Great customer support quickly via chat! Thanks for your help, Rilu Jane. Customization options are limited in the free version.

Kenneth was extremely helpful and took his time to really guide me through the app! Thank you for the help!

I've just installed this app and needed a small change - the chat and response was super helpful and addressed my needs immediately - I'm looking forward to using this product!

Not recommended due to

MAJOR Technical problems:

1. Adds 61kB of javascript to your page (2x the entire jQuery Library).
2. Adds 23kB of CSS to your page. An advanced Shopify Theme has 9kB of CSS.
3. That's 84kB of added weight to your page just to show reviews.

It will lower your Google PageSpeed Rank substantially, at least 5 points.

4. You cannot import your shopify reviews easily. Shopify's review app (and other review apps) associate reviews by product_handle. Yotpo does it by "Product ID", and you have to manually find the Product ID for each handle. (https://support.yotpo.com/en/article/shopify-finding-the-product-id)

5. Because all other shopify review apps use product_handle, you'll have to reverse the process and find the handle for each Product ID if you want your reviews imported into another app.

There are other alternatives that are 100% compatible between each other and only add 14kB to your page in total.

as if these were not enough...

MAJOR deal breaker: Pricing.

There's a reason why they don't list their prices publicly: basic features will cost you over $1000/year. If you want all they advertise, it'll easily go over $3000/year.

Yotpo are always quick to help out with any issues. Their online chat is fast to respond and they do their best to resolve issues quickly.