Yotpo: Product Reviews App

May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.

However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.

March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).

So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.

I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!

Works fine out of the box if you don't want to make changes. However, customizations are very limited. Maybe it's just the theme we use, but I've experienced a lot of issues with alignment and display on our collection pages and product pages.

Be warned: there is no way out of the box to resize anything. I updated to their "3.0 widgets" and the UI is definitely a downgrade. As someone with little coding experience, it's frustrating that I can't make that many changes without contacting support. Reviews are supposed to be a trust signal to customers, yet there are layout and spacing inconsistencies right out of the box. How come I can't resize the stars or text to match the style of the rest of my site?

If your collection pages have 2 product columns, the review stars will probably cause alignment issues. Again, I'd expect there to be some customizations that let me align and resize UI elements. This is not the case and will require coding experience.

Their support is friendly enough. Any problems usually get fixed, but not without a lot of back and forth. With there being so many review app options out there, Yotpo just takes more effort than it's worth to make it work right.

Clean and complete app. The installation was a bit hard for me but the support team was there to help. I was looking for such an app for a long time. I got introduced to it by the Shopify support team. Great support.

Update: I installed the app as it was getting too expensive for me and there were cheaper options. Surprisingly, you can't uninstall the widgets as easily as you install them. I needed to give back-end permission to the support agent to do it for me.

pls stop the pop ups. trying to work

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc...

Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews.

When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise.

I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.

I just started using this app with mixed results. It presents the reviews well on my product pages, but I have customers say that they try and fill out the review request and they get error messages. One couldn't fill in the text box and after submitting review it go a message that said "page not found". It's too bad because they love our product, but I can't badger them to keep trying to fill out the review

Ronel R. helped me with my carousel today. They are really nice and helpful. I use the chat to get help.

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

the app is good. tyring to do anything on the app is complicated. chat support is usually helpful. but not always