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Great Service provided by Ruzsel John Nabong. Thanks for the support!
Thank you for your feedback!
We worked with Ian Christian via chat support to resolve a minor issue we were having where the app recently began to prompt us to go through onboarding, despite the fact that we had set up and customized the app months earlier. We didn't want to reset any of our customizations, so we wrote into support to ensure we handled resolving this properly.
Without confirming anything with us, the agent apparently clicked "okay" on our onboarding prompts (exactly what we did not want to do) and reset all of the customizations we had implemented. This erased all of the professional development work we had paid for in customizing the widgets on our website, and additionally reset all the emails we had customized as well.
While I understand mistakes happen, the most frustrating aspect is that the agent did not seem to care that they had done this. They hardly responded to our follow up questions, then flatly stated that they can't revert back to before they erased all of our customizations.
After some pressing, they said they would escalate this matter to tier 2 support, but they had no estimate of how long it would take to hear anything, or if they could help at all anyway.
In this case, we regret reaching out to Yotpo support. They degraded our customer experience and now will cost us time and money to correct everything they erased and reset.
Thank you for bringing this to our attention. We understand how important your customizations are and your efforts you invested and we are taking this matter seriously. Our apologies for any inconvenience caused.
As discussed in your support case, we have taken steps to ensure that the onboarding prompt will not affect your existing setup moving forward.
Additionally, for the inconvenience, we have offered to have our help with customizing your assets free of charge. Feel free to let us know should you want to proceed with this through your support ticket.
Quick responses with customer service questions. Easy to navigate the platform.
Good to hear about your UI/UX experience - we are constantly improving it!
Excellent Support and Seamless Integration with Yotpo's Agent Services
As a business owner relying heavily on customer reviews and feedback, I have found Yotpo's agent services to be incredibly valuable and efficient. Their team of agents has consistently provided prompt and knowledgeable support whenever we've needed assistance with integrating and optimizing Yotpo's tools.
One of the standout features of Yotpo's agent services is their dedication to understanding our specific business needs. They took the time to guide us through the setup process, ensuring that we were able to leverage all the functionalities of Yotpo effectively. Whether it was customizing review widgets to match our brand's aesthetic or setting up automated review requests, their agents were proactive and responsive throughout.
Moreover, the integration with our e-commerce platform (we use Shopify) was seamless, thanks to their expertise and thorough understanding of the platform's capabilities. This integration has significantly boosted our ability to collect and display customer reviews directly on our product pages, which has had a noticeable impact on our conversion rates and customer trust.
Another aspect worth mentioning is the analytics and insights provided by Yotpo's platform, which the agents helped us interpret and leverage. These insights have been instrumental in understanding customer sentiment and identifying opportunities for improving our products and services.
Overall, I highly recommend Yotpo's agent services for any business looking to enhance their customer feedback strategy. Their knowledgeable agents, combined with robust tools and seamless integration, make Yotpo a valuable partner in driving customer engagement and growth. Doner P was very helpful in helping me . Thank you
Thank you for such a comprehensive review! We’re delighted to hear that Yotpo’s agent services, including Doner, have been instrumental in optimizing your setup and integration. It’s great to know that the support and tools are making a positive impact on your business. We appreciate your recommendation and look forward to continuing to support your growth!
Had a couple of little issues with reviews not showing, contacted support. Donor was quick with the fixes we needed, all works perfect now.
Thanks for the feedback!
Great app! Ian Christian C. was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!
Thank you for the amazing review! We appreciate your recommendation!
Great app! Ian Doner was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!
Thank you for the recommendation! We appreciate it!
The customer service is amazing. I received help from Daniel P and Arven S and both were extremely helpful with implementing what I needed on my site.
Thanks for your feedback! We’re glad the team provided such helpful support with your site!
Doner was incredibly professional and knowledgeable. Very pleased with the support. Great work!
It's a great app and I recommend everyone to download it. Their customer service is amazingly great. Thank you Arven.