Yotpo Product Reviews & UGC , 6.836 avaliações
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Jeorge Kenneth V was super helpful. He gave me clear instructions on what I needed to do and he kept me informed as he worked on some things on my account.
The irony of a review app asking for a review is not lost on me.
Thanks for your help Daniel!
Solving the integration issue was easier than expected and the added bonus of a screenshot was really helpful!
Overall a great app and an excellent add-on to my website.
We appreciate your feedback, thank you!
I've had a few issues overtime with the app that were easily solved. However, one customer support agent in particular, John G, was quick and efficient in helping with my issues.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
I had an issue with exporting my reviews, but Mitch from customer support helped me with my situation really well and I look forward to using this platform.
very pleased with yoto. Been using them for years on several of our sites. Outstanding customer support.
Thanks for your feedback, we really appreciate it.
Great app and support! Thanks Donor!
Very simple and effective tool for Shopify Stores
The support provided by this app has been disappointing. Numerous issues occurred after installing Yotpo, and the support team was unresponsive, taking more than a week to reply. When they did reply they were extremely unhelpful and bounced me from one support staff to another without fixing any of the issues. Even after the app installation, the plugins persisted, leading me to hire coders to rectify the website and completely remove Yotpo. I do not suggest this app, especially for smaller businesses in need of reliable support.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
A couple years ago, we tested out Yotpo but had issues and decided to cancel. We decided to give it another try but the customer service is almost non-existence. It's been now 3 days with no response. I guess this app is not meant for us to use.
I received personalized support directly from the Yotpo support team and they helped me quickly! Thanks, 10!