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UPDATE: I have received personal 1 on 1 support from Estee with their Tier 2 support team who has looked into my issues and helped bring to a resolution. I apprecaite her thoroughness and responsiveness to help remedy this situation.
Extremely glitchy. Reviews appear on some pages and not on other pages when the exact same config is applied to each template (reviews widget). Other widgets like the SEO Page do not function correctly (mixed formats for dates, pulls in rejected reviews, preferences like avatar toggle do not carry over from other widgets and dont save, and support tells me "it's beta only" but nowhere does it say many of these (non-working)features are in Beta.
I paid for the full priced plan so I can get the 24/7 support, but that is non existent!
If all of my issues arent resolved soon, I will uninstall and cancel this mess.
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I had an exceptional experience with Yotpo, finding their service to be truly outstanding. Specifically, I am highly satisfied with the assistance I received from Jeorge. He went above and beyond to address my needs and ensure that I was fully supported throughout the process. His professionalism, expertise, and dedication to customer satisfaction were truly impressive and greatly appreciated.
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Great support service provided by Gabriel when i had a problem with my uploaded reviews :)
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Many thanks to Doner P. Fast, competent, on point. Great customer service!
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Thank you so much Ruzsel J for your patient and support. Verry happy that I got my problem solved on the spot. Thanks again
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Great experience with this app overall. No complaints. Thanks to a guy from support team - Jeorge Kenneth V, that helped solve multiple issues multiple times. Thanks!
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Doner is very detailed and helpful.
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I have been using this in my previous store and still preferred review app .
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So far my experience with Yotpo has been excellent. I had an issue recently which I did not know how to resolve. Mitch quickly got in touch with me, and helped me to resolve this. His instructions were clear and easy to follow. I'm very happy so far with the service
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Great service! I needed assistance with the install and John G. was all over it. He had it up and running within the hour!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!