Avaliações (7.089)

Classificação geral
4,8
Número por nível de avaliação
  • 91% das avaliações são de 5 estrelas
  • 4% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
17 de setembro de 2024

I am new to using this service, and as a person who struggles with computer lingo, I struggled with this app and modifying code. I did have several customer support team members try to help me. I ended up accidentally exiting all of my application pages where chat boxes were open, multiple times. I struggled, is putting it nicely.

Wendyle Christian, Rove, and one other member helped me. I had a lot of questions, a lot of struggles to work through. The last support member I talked to was Wendyle. Very polite, well mannered, and CALM AND COLLECTED. I was a fury of questions, while refreshing my page to make sure I could keep up and understand what was happening. I was annoying, in my own opinion ( I can admit that. I was just trying to understand what was happening. Good intentions, but poor execution. hah!)

The team members were very nice and worked very hard with me to make sure all of my concerns were taken care of. GOOD JOB TEAM! Thank you for your help. I literally could not have done it without you.

Smells Good Wax Co
Estados Unidos
24 dias usando o app
Yotpo deixou uma resposta 4 de novembro de 2024

Thank you for sharing!
We're glad the team could assist you through the process. We appreciate your patience and determination!

29 de agosto de 2024

Doner P was able to fix a problem. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!

Thank you.From japan.

CARINTHIA
Japão
8 meses usando o app
Yotpo deixou uma resposta 20 de setembro de 2024

Thank you for your feedback. Rest assured, we aim for 100% quality across all our support agents. Appreciate it!

26 de outubro de 2024

Arven was excellent in assisting me and solved all my problems and responded to all of my questions!
Very very satisfied!!!!

Dancewear by Patricia
Estados Unidos
Mais de 11 anos usando o app
7 de outubro de 2024

Yotpo Product Reviews & UGC is a great app—easy to use and perfect for showcasing customer feedback. Special thanks to Ruzsel John Nabong from the support team, who went the extra mile to help me. Best support experience I’ve ever had! Highly recommend Yotpo for both the product and the amazing support!

NOOANCE PARIS
França
4 meses usando o app
7 de agosto de 2024

Ian Christian was SUPER helpful in geting our star ratings shown on our product grids. Yotpo emails requesting reviews has also been super easy to use! Highly recommend :)

The Global Trunk
Estados Unidos
Quase 6 anos usando o app
Yotpo deixou uma resposta 19 de agosto de 2024

Thank you for the kind words! It’s great to hear Ian was so helpful with your star ratings and that you’re finding the review emails easy to use. We appreciate your recommendation!

1 de agosto de 2024

Yotpo offers an amazing service with a stellar team that is quick to respond when help is requested! I just got done working with Jeorge Kenneth V who helped me quickly transfer product reviews from a retired product iteration to it's upgraded replacement. Jeorge was quick to jump on the task and fielded questions that i had along the way. I fully recommend Yotpo to any business wanting to leverage customer testimonies to boost conversion rate!

VSSL
Canadá
Mais de 5 anos usando o app
Yotpo deixou uma resposta 19 de agosto de 2024

Thank you for the great review! Good to hear Jeorge provided quick and effective support with transferring your product reviews. We appreciate your recommendation!

4 de setembro de 2024

I spoke to Jeorge and he was wonderful! He solved all the issues I had and I was about to pay someone to this work for me. Im so happy i reached out to the customer service chat before! Jeorge was super easy to communicate with as well and understood everything I needed fixed. Thanks again Jeorge!

Soulreignty
Estados Unidos
4 meses usando o app
Yotpo deixou uma resposta 4 de novembro de 2024

Thank you for sharing your experience!

10 de outubro de 2024

It's a breath if fresh air when you can communicate and the other person understands exactly what you need. Excellent service and very knowledgeable. Wonderful experience!

Fluide Chic
Estados Unidos
4 meses usando o app
12 de setembro de 2024

WOW ! I'm very happy I was able to placed my carousel thanks you for your help. you are amazing.

Foreign Lashes
Estados Unidos
Quase 3 anos usando o app
Yotpo deixou uma resposta 4 de novembro de 2024

Thank you for sharing your experience!

11 de novembro de 2024

Great app and customer support. Reymon A. N. was really helpful in moving our reviews from our old Woo store over to our new Shopify store :) Thank you!

Rén Gifts
Austrália
Aproximadamente 2 meses usando o app