Yotpo Product Reviews & UGC

We are curently only starting with Yotpo - but the service so far is brilliant.
Already talked to serveral people for example Simoun Francis S., Radly E., Nick S. Joian Z. and many more.
They were all really friendly and helpful.
We Cant wait to start the whole journey :-)

A real value add to site experience. Streamlines review collection. Pauline is exceptionally helpful

excellent. probably helped me with half a dozen issues and all resolved. thank you!

OMG Rhenant was so helpful and made sure everything was published perfectly and never for once left me unattended. I highly recommend

James was super helpful and answered my many questions. My issue was resolved very quickly. Excellent customer service!

I updated to yotpo for reviews and customer service was so helpful with installing code for star ratings within my theme. When I had issues with the update they were able to address the issue fast. Thanks Rilu and Radly!

May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.

However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.

March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).

So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.

I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!

I needed to change the account email, and Jo Lorenz is great with changing things, as well as customer service! Thanks again Jo!

great customer service, really helpful with all tasks that are needed to be done! you can contact them any time

Yotpo product ratings don't appear on our search/collections pages, nor can we add our email address as the sender email. We haven't received the verification email to confirm it, and Yotpo's support right now is non-existent.

Expect to wait multiple days for a reply, only to be disappointed when they send back the same canned response.

For how much they charge, the support should be far better, and I think we're going to look for something else.