Yotpo ‑ Product Reviews App

I simply have made it to a place in this business journey where I have decided it would improve a customers and a potential customers experience if I added a review section on my website. Sheen at Yotpo helped me get it done in a professional and timely manner. I still have a few questions, that I thought of as I’m typing in this review. Anyway, I highly recommend this app.

Yotpo sales had enough time to call me multiple times, but I hate it when installed there is no email/ chat or phone support available. I am waiting for 3 days for a response from the contact form, and the app is not doing well.
Have an app, have support, period.

Quick install and customization. Allen M provided excellent support to help to customize the review form.

Good product with great functionality. The price ramps up quite quickly though.

Yotpo is a must. It's the easiest review app to use for your store, installation wise, and their feature of a 2-week followup to customers with a reminder to write a review has been *super* effective. They also have other features you can turn on/off, like recommended products. My one hickup with this app has been posting reviews to social media, and the only reason it loses a star is because they make it such a big deal that you SHOULD be able to do that/are encouraged to do that. But as just a review app for the website, recommended.

This is a very poor app. Not so much when it comes to features but in order to access the features, even some basic ones, you need to upgrade. We were paying $299 per month. It was not worth it. We found a more affordable app that offers a lot more things at $15 than what Yotpo did at $299. Customer service is ok, but again the app we use now has a much better one. We did not feel that it actually generated more reviews than the previous app we had on store. Basically we feel more cheated than benefited, mainly due to the pricing model. Very poor. Not worth it. We also had issues with the right reviews sittig on the right pages. When we changed theme reviews got mixed and we lost some. Had to go to the previous theme to find them.

We migrated from BigCommerce over to Shopify and had issues connecting our account. Doner P did a fantastic job of helping through that process.

Great app, really encourages people to review your site. Great for automated interaction with your customers. Highly recommended!

Mr. Kenneth John M
Thank you for helping me manytimes!!
I can proceed yotpo setup based on your support!
tahnk you!

This APP is basically HOSTAGE-WARE. They facilitate reviews and then do not allow even basic functionality to manage the reviews. The monthly fee for any functionality is almost more than the cost of the Shopify site... this is unreasonable.

DON'T get this software. It's all bait and switch and I would not trust any vendor that employed these types of tactics.