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They have a responsive support team when you are on the onboarding. I give Yotpo five stars. Nick supported my need within minutes. Thanks for all.
John G helped me with 2 stores at the same time, awesome job! Was a lot of work and he did it all perfect thank you so much John G!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
They were with me for about half an hour and solved all my issues. Great service even on a free plan.
pricing is not clear. i can't count on this app. performance also very slow.
It took ages to get any human from support to answer our questions. It would be great to get response from support quicker
Just installed, Looks great excited to start using it fully! Nick S Helped me so much in getting it to work. Awesome job!
Support did an amazing job helping us out with a problem integrating with our custom theme. Gabriel S did a great job and diagnosed the problem quickly and had the technical ability to fix it on the spot. Great work!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
John B was most helpfu! Patiently looked for the file in our theme where codes needed to be inserted for the Star Rating to show! Great support!
Once you install the app, it pulls your orders and emails are sent out. This is a problem as Yotpo does not check for marketing options. This information would have been good to know before I installed the app to see how it would look on my site, and then uninstalled it when I realized its appearance would need to be adjusted to match my website design. In less than fifteen minutes, the damage was done and my entire customer database was sent emails by Yotpo. Customers are *still* receiving emails and I've emailed Yotpo telling them to immediately stop sending. No response. My request to cancel my account was received with a canned 'please let us know your feedback' reply.
I would not recommend using this service until Yotpo:
* check that only customers who are okay with marketing receive the email
* ask the Shopify owner if it is okay to send emails to past customers, or at least revisit its workflow and make improvements
Great customer support. Kenneth John M was very professional and helped me find a solution to my problem. The app itself is quite good