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工具不错，强大多种功能，客户也很好
Good to hear you found our tools useful!
We have more to come. Thank you for your feedback.
Doner P was able to fix a problem. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!
Thank you.From japan.
Thank you for your feedback. Rest assured, we aim for 100% quality across all our support agents. Appreciate it!
Doner is really great man, he understand the needs quickly and provide the best quality customer services. thanks
Mitch was super knowledgeable and helped me find the solutions in minutes.
I spoke to Jeorge and he was wonderful! He solved all the issues I had and I was about to pay someone to this work for me. Im so happy i reached out to the customer service chat before! Jeorge was super easy to communicate with as well and understood everything I needed fixed. Thanks again Jeorge!
Thank you for sharing your experience!
Yotpo offers an amazing service with a stellar team that is quick to respond when help is requested! I just got done working with Jeorge Kenneth V who helped me quickly transfer product reviews from a retired product iteration to it's upgraded replacement. Jeorge was quick to jump on the task and fielded questions that i had along the way. I fully recommend Yotpo to any business wanting to leverage customer testimonies to boost conversion rate!
Thank you for the great review! Good to hear Jeorge provided quick and effective support with transferring your product reviews. We appreciate your recommendation!
Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months.
We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits."
This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again.
I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides.
We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!
Thank you for sharing your concerns. We sincerely apologize for the billing issues you've encountered.
We're actively reaching out to you through your Yotpo ticket to clarify and resolve your refund situation. Please do not hesitate to respond to us.
Reymon has been amazing to work with! I felt like I was all over the place with different items not working and he resolved them efficiently, and quickly! I appreciate the assistance I have received from Yotpo and I know I'm in good hands if I need anything else in the future.
Donel P helped my while setting up Yotpo - thank you!
Great Service provided by Ruzsel John Nabong. Thanks for the support!
Thank you for your feedback!