Avaliações (7.139)

Classificação geral
4,8
Número por nível de avaliação
  • 92% das avaliações são de 5 estrelas
  • 4% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
17 de outubro de 2024

Reymon Alvero N was very helpful in resolving my concern.

Tres Jolie Beauty Lounge
Reino Unido
Mais de 6 anos usando o app
16 de novembro de 2024

It was nice and easy, they did all the work for me, super nice.

priroda
Estados Unidos
28 dias usando o app
18 de novembro de 2024

Very terrible experience. I wanted the reviews to be with the title of the product. If not they were at the very bottom of the product description and no one would see them. In order to do this I was given the option to allow the app to install or manually install the widget. I picked let the app install it, as soon as I did that my site malfunctioned. You could not open a product at all, you would get redirected to a "you may also like" page. There is no option to go back and undo it either.

Their AI bot was wrong about how to fix it. I contacted support but have yet to hear back on the issue.

In order to fix my site I had to reach out to Shopify support and they were able to disable the app and get my store functioning properly.

I'm very disappointed as the app appeared to be great.

Awaken The Oracle
Estados Unidos
3 dias usando o app
Yotpo deixou uma resposta 27 de novembro de 2024

Thank you for your feedback and our apologies for the negative experience.

We understand how important it is for your reviews widget to not disrupt your product page and we are here to help you find the root cause and quickly fix it.

If you want to give us another try, please do not hesitate to respond to your open support ticket or to open a new one.

16 de outubro de 2024

They were super helpful in addressing some of the teething issues I had with the initial integration and went above and beyond helping to troubleshoot. Thank you!

Fairina Cheng
Austrália
Aproximadamente 1 mês usando o app
3 de outubro de 2024

Doner was amazing and quick with my request!

WHOLIFECO
Estados Unidos
Aproximadamente 2 anos usando o app
7 de agosto de 2024

Ian Christian was SUPER helpful in geting our star ratings shown on our product grids. Yotpo emails requesting reviews has also been super easy to use! Highly recommend :)

The Global Trunk
Estados Unidos
Quase 6 anos usando o app
Yotpo deixou uma resposta 19 de agosto de 2024

Thank you for the kind words! It’s great to hear Ian was so helpful with your star ratings and that you’re finding the review emails easy to use. We appreciate your recommendation!

3 de setembro de 2024

Overall app is fine but the support I got was terrible. They took so long to respond and the issue I was facing hasn't been resolved.

RunwayCurls
Estados Unidos
Mais de 7 anos usando o app
Yotpo deixou uma resposta 30 de setembro de 2024

Thank you for your feedback.

We have taken action about the delay and we're glad we were able to fix the issues through your support case.
Feel free to reach out again.

17 de setembro de 2024

We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)

shopHMTX
Estados Unidos
5 meses usando o app
Yotpo deixou uma resposta 25 de setembro de 2024

Thank you for your valuable feedback. We sincerely apologize for the negative experience you had with our app. We are committed to enhancing the usability and service of YOTPO's apps.

We are planning a major overhaul of the "import reviews" process soon, and we hope these changes will encourage you to give us another chance in the future. Thank you!

5 de dezembro de 2024

CSR is so clear and thorough. Thanks a bunch!

Crochetree
Estados Unidos
11 meses usando o app
23 de setembro de 2024

I am writing to express my sincere appreciation for the exceptional service I received from Donor P regarding an issue I had with importing reviews. Donor P responded very promptly and resolved the issue efficiently and professionally.

The level of service provided exceeded my expectations, and I am truly impressed by the promptness and professionalism displayed. It is rare to encounter such a high standard of customer support, and I wanted to formally acknowledge this great experience.

Thank you for maintaining such excellent service.

YOUR-GOODFIND
Reino Unido
15 dias usando o app