Avaliações (4.393)
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This was a great app until recently. I encountered a bug and contacted support. The AI chat gave me a case number and assured me that a support agent would follow up within 4–6 hours. It's now been two days, and I've received absolutely no response or update on my issue.
It's really disappointing because I was genuinely happy with the app and was even considering upgrading my plan. Unfortunately, this experience with customer support has made me rethink that decision.
Started with a free plan,realising that this app costs a fortune and my small business doesn’t need 1000 reviews a month. But there is no cheaper option than $129. My client made a mistake with her review and I wasn’t able to resend the email to her, plus she was not able from her end to go back with the same email and redo the review.This app behaves really scammy and I do not recommend it.
Thank you for reaching out and sharing your feedback with us. We are very sorry to hear about the frustration caused by the review request process and the limitations you've experienced on the Free plan.
We understand how important it is for your small business to manage customer feedback accurately, especially when a customer makes an honest mistake with their star rating. To clarify, the ability to manually resend review requests is a feature designed for our paid plans, which include a suite of additional tools to help scale and manage larger review volumes.
While we understand this doesn't resolve the immediate issue, we truly value your feedback as it helps us understand the needs of our small business community. For further guidance on optimizing your use of the platform, please continue to utilize our Help Center, where you can find detailed articles and automated support resources designed to help you get the most out of the tools available on your current plan.
Used to be a great app but now I get almost no reviews and there are thousands being sent. Reached out to support and they were useless. I would definitely avoid. Explain how you go from getting several hundred reviews in a month consistently for years to 7 new reviews in a month. So frustrated I have to now setup a whole new app.
Thank you for sharing your feedback. We understand how concerning a significant drop in review generation can be, and we sincerely regret that your experience did not meet expectations.
Our team made every effort to investigate the decline in review requests and review volume. We also offered to connect with you directly to review the analytics dashboard and discuss potential factors that may have contributed to the change.
While we respect your decision to move forward with another review solution platform, our team remains available should you wish to reconnect or continue the conversation in the future.
Absolute ABYSMAL customer service. The AI chat bot does not help and says it will send a support ticket. No one has gotten back to me and I cant use the app until they do. So incredibly frustrating.
I HAVE USED YOTPO FOR YEARS WITH MY OTHER STORES. REALLY DISSAPOINTED WITH THEIR POOR CUSTOMER SUPPORT.
Thank you for your feedback. We understand your concerns regarding the billing issue.
We previously reached out to review your case and discuss reimbursement for the period during which you were unable to use our service, but we have not yet received a response. We're still here and ready to assist whenever you're available.
We truly appreciate your honest feedback, as it helps us improve both our product and the support experience we provide.
Not all reviews are visible, even after contacting support multiple times. Unfortunately, I would not recommend this app.
Thank you for your honest feedback. We sincerely apologize for falling short of your support expectations. We take your concerns seriously, as they help us improve our review remapping process.
Our team has reached out directly and resolved the missing and incorrectly remapped reviews. We have not yet received your confirmation that everything is now working as expected.
If you need any further assistance, please know that we are always here to help.
I am really consider to use this app to replace the judge.me, so installed it for for testing. We got one verified review today 02/07/2026 from a customer, and when try to export it, it send me empty csv for 5 times. The support is suck as well, no real person only AI, when you request real person, AI created a ticket for you and Goodbye. Never come back
Thank you for your review. We’re sorry for the frustration caused while testing the app.
Newly submitted reviews can take a short time to process before appearing in exports, which is why the CSV was initially empty. We understand this wasn’t clear and will work on improving that experience.
Regarding support, while AI helps route requests efficiently, real team members are available to assist once a ticket is created. We’ve reached out directly and remain available should you decide to continue evaluating the app.
It is not easy to export the reviews to move to another app. This feature should be front and center
Thank you for your review. We apologize for the frustration caused by locating the review export option.
Exporting is available directly from the Moderation Dashboard, and we’re sorry it wasn’t immediately clear. We’ll share your feedback with our product team for consideration as we look at ways to make this feature more visible.
We also reached out personally to help you and would like to make sure you have the support you need. If you’d like guidance on exporting your reviews or support during the transition, we’re happy to help.
As a large brand, we sadly cannot recommend any of the Yotpo's modules. The platform is extremely buggy, most of the features can't be accessed the majority of the time, switching between stores is a nightmare. One of their other modules also triggered an issue on our store that costed us hundreds of thousands of dollars and all we were offered is a one month's subscription discount. Yotpo's platform is behind, poorly maintained and technically unstable.
We’re genuinely sorry to hear about your experience and the challenges you faced using the App.
We tried to contact you via email, but we haven't received a response. Our team remains available 24/7 to discuss your experience further and make things right, and we’re committed to regaining your trust and confidence.
Thank you for sharing your feedback. It helps us continue improving the experience for all our customers.
I have had a horrible experience dealing with keyla.galarza@yotpo.com. I was contacted on Cyber Monday stating that they want to speak to me about signing a new contract for about $7000. I forwarded them Okendo pricing at $299/ month which I had the rep at Okendo confirm was exactly what I needed. I was then told by Yotpo the $7000 per year price was for an account strategist. We never use an account strategist. We only ever log into manage reviews. I asked them to rebate me for the years we have been over paying and to adjust my monthly price to match Okendo $299 with UGC, and 3500 orders per month but he has since gone missing. I am asking to speak to a manager and no response. BE VERY CAREFUL. THEY GET YOU INTO A CONTRACT AND DON'T TELL YOU ABOUT THE BASIC PACKAGES for $329 they have on their own website which will save you thousands per year. We are a small business. They have been absolutely taking advantage of us for years.
Thank you for sharing this feedback. We understand why this experience was frustrating, and we’re concerned to hear that you felt unheard when trying to escalate, that’s not the experience we aim to deliver, especially to long-standing customers.
While plan structures and pricing are typically agreed to at the time of contract, we also have a responsibility to ensure customers are on the right setup based on how they actually use the product and that expectations are clear throughout the relationship. If that clarity or communication broke down here, that’s something we take seriously.
To make sure this is handled thoughtfully and with the right context, we want to continue this conversation directly. Our leadership team has already reached out to review your account end-to-end, address the concerns you raised, and discuss next steps constructively.
We appreciate you calling this out and giving us the opportunity to review it more closely.
