Avaliações (7 025)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 91% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
30 de setembro de 2024

ive been using yotpo for all of its services for over 18months now. cant really fault the product.
needed service and got fantastic assistance from Vien Saints to get it sorted within 10-15mins.

good product and good after sale service.

Jim Bradley Speedball
Austrália
Over 10 years usando a aplicação
9 de agosto de 2024

Ruzsel John was able to fix a problem I had tried over a number of tickets. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!

Thank you

Goodwear USA
Estados Unidos
Over 5 years usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

Thank you for the feedback!

28 de agosto de 2024

The support is very helpful and really friendly! I had an amazing chat with Ruzsel J who was very polite and thorough in getting to the root of the problem of our reviews not showing up on a product page. In stead of giving instructions on how to fix the issue, he went out his way, asked quality questions, performed an analysis, identified and resolved it himself. Can't be more happy with his service!

Wholesale Furniture Brokers Canada
Canadá
About 6 years usando a aplicação
Questão respondida por Yotpo 20 de setembro de 2024

Awesome experience. Thank you for sharing!

5 de setembro de 2024

Yotpo’s review app is great! Their team helped me set up star ratings on my collection page, and it looks fantastic. Their support was fast, friendly, and made the whole process smooth. If you're looking for a reliable app to showcase customer reviews on Shopify, I highly recommend Yotpo!

Open Goaaal!
Finlândia
Almost 2 years usando a aplicação
28 de agosto de 2024

We encountered an issue where users couldn't submit reviews from mobile devices using the Yotpo review widget. The modal wouldn't allow necessary fields to be scrolled within. Yotpo's support team responded very quickly to our concerns. They identified the root cause of the problem and guided us through the resolution process smoothly. I'm especially grateful to Arven for their support. Thanks to their quick and accurate assistance, we were able to resolve the issue in a short time, which was a great help.

anemoscope
Japão
Over 4 years usando a aplicação
Questão respondida por Yotpo 20 de setembro de 2024

Fixing bugs and finding its root cause can be challenging, we appreciate your patience with us. Thank you for sharing this!

1 de agosto de 2024

Yotpo offers an amazing service with a stellar team that is quick to respond when help is requested! I just got done working with Jeorge Kenneth V who helped me quickly transfer product reviews from a retired product iteration to it's upgraded replacement. Jeorge was quick to jump on the task and fielded questions that i had along the way. I fully recommend Yotpo to any business wanting to leverage customer testimonies to boost conversion rate!

VSSL
Canadá
Over 5 years usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

Thank you for the great review! Good to hear Jeorge provided quick and effective support with transferring your product reviews. We appreciate your recommendation!

15 de agosto de 2024

I had an issue with the changing the email associated with our account. Arven was a great help and very quick to make the necessary changes.

We also had an issue with linking our new website with the Yotpo App. The customer support was very quick in responding and fixing our issues.

African Breese
Canadá
Over 9 years usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

We're glad Arven was quick to help with your issues! Thanks for the feedback!

7 de agosto de 2024

Ian Christian was SUPER helpful in geting our star ratings shown on our product grids. Yotpo emails requesting reviews has also been super easy to use! Highly recommend :)

The Global Trunk
Estados Unidos
Almost 6 years usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

Thank you for the kind words! It’s great to hear Ian was so helpful with your star ratings and that you’re finding the review emails easy to use. We appreciate your recommendation!

24 de julho de 2024

Reviews are the lifeblood of any small business so getting it right is extremely important. And as a small business owner, getting things setup is a matter of doing it yourself. So great technical support is key especially when you don't set it up quite right. Jann M. from Yotpo is a star! He stuck with me over several days to help me figure out and correct connection errors. He was very patient and gave me clear and concise instructions to set things right. I plan to incorporate more Yotpo apps because of my experience with the Review app.

Mijo® Hair
Estados Unidos
8 months usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

Thank you for your detailed review! We’re excited that you plan to use more Yotpo apps and appreciate your kind words!

27 de julho de 2024

I didn't expect such a great service today, given that it's the weekend. Ian Christian quickly checked for additional help after understanding my questions and connected me with Ruzsel John. Ruzsel took me through all the details via Google Meet. Great English skills. Perfect communication. Clear explanations. It saved me probably many hours of trying to resolve my question on my own. A great thank you !

skylab-shop
Reino Unido
Almost 2 years usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

Thank you for the fantastic feedback! It’s wonderful to hear that Ian & Ruzsel communication and expertise saved you time.