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I am super happy with the support given by Rhenant. He helped me with the issues, fix the new widget on our website. and he was very kind as well
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
My rep, John G., helped me for over a hour as I was being picky about the layout and overall look of the widget on my website. He was super easy to communicate with and executed the work quickly and flawlessly. Thank you!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
I would definitely recommend this product , primarily becasuse of the support offered.
Daniel was quick to get back to me & help me modify my code to get my SEO reviews page set up.
Top quality service, thanks Daniel!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Excellent app and excellent customer support. We've been using Yotpo for probably 8 years and highly recommend. Shoutout to John G who patiently answered every question I had about integrating with our new website today.
Thank you for sharing your thoughts with us!
Quick and responsive customer service. Doner was able to help me with my request in a matter of minutes.
Love this review feature!
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I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season
Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract.
This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash).
This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.
We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service.
We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks.
Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership.
We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.
Great app, but the service is amazing. I'm on the free plan and I deal with a human (not bot) and they always fix it promptly! Last time "Ruzsel J" helped me.
Highly recommend!
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So far so good. What I like about Yotpo is that unlike other review apps, it sends review requests to new customers who have never interacted with my store before. With other apps, I have to ask the customer to resubscribe for them to receive a review request if they have already unsubscribed to emails from these apps.
The customer service has been great as well. Especially Ruzsel J who installed a code for me when I told him that I was at my wits' end about something.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Works great, appreciate the assistance by Doner P to seamlessly transition widgets and info from theme to theme when we do changes.
We appreciate your feedback, thank you!
Gabriel S. was such a great help and made setting up the review widget and star rating widget easy. He did all the work and was even able to move things to different parts of the page and helped with sizing and styling. Anything he couldn't help with he escalated to the developer to get it resolved. Thanks again!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!