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I have to say the support is absolutely first class. I had some real issues, mainly down to my lack of understanding and dev skills to be honest. But all was fixed with in a matter of half an hour... A huge shout out and thankyou to Joian Z!! was backwards and forwards on my behalf on a Saturday morning... Fantastic support.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Very helpful customer service from Ruzsel J. Quick respond and hope the problem can be saved very soon.
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The app works well, and I received great customer service from Doner P helping to resolve an issue with duplicate reviews when migrating my reviews from Shopify Reviews to Yotpo.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
I like that the app offers in-email reviews, I've already seen more reviews come through vs. from our other review email-campaign from a different app. Daniel P was so patient helping me upgrade my widget, saving me lots of time.
Very good app. Used it for more than an year but switched to new app as I need more features. After uninstalling app, yotpo still shows on every product page. I want to remove it
Support was quick to respond and very helpful. Ruzsel helped me walk through my issue
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Far too expensive for a pretty basic app. The app's main draw is its ability to push to Google and other socials.
So far, I have had to engage with support no less than 10 times due to my reviews not exporting to TikTok Shop. On the TikTok side, they simply wont offer support for the issue. The issue has persisted for a month now with no resolution. My reviews have still not pushed to Google or Meta. And Yotpo support just shrugs their shoulders.
I cannot give more than one star because there are many other review apps out there, for a quarter of the price, that do the same thing this app does (I'm not counting the push to 3rd party ecommerce feature because that feature does not work).
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
App seems good so far, I like how I can group my product reviews into catageories.
Some of the self edit formatting options seem to be lacking, however people like Ruzsel J and Jean have customised my CSS for me, which has been very helpful.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
This app is really easy to use and John G gave me excellent customer service. He stored my issue in under 10 minutes I am a very happy Customer.
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Its VERY expensive, but customer service is great.
Would request option to send whatsapp msgs to collect review.
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