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Extremely slow customer service response. And even when you get a response that doesn't mean that issue is resolved. I am still waiting for their response. I have been writing emails for the last 2 weeks for that particular issue. If I am lucky somebody will respond in 5 days
Thank you for taking the time to leave a review. After looking into your case, we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
This app has been great for my little business. I reached out today to customer support for assistance and I was helped by Orly who immediately sorted everything I needed.
Great app and amazing customer service
Ronel R was very helpful and was quick with checking and confirming my mobile question on his end. Its very much appreciated great customer service
Ridiculously overpriced. $400 / month just to be able to integrate with google shopping (regardless of how many orders). I wish i had known this before getting set up with free version. Don't mind paying but the cost is way too much compared to good alternatives. Now need to switch. Wish i had read the reviews prior.
Thank you for taking the time to leave your feedback. We absolutely hear and sympathize with your frustration about not being able to have access to some of those features. A support agent has reached out to you to try and resolve this matter, but we have not heard back. However, we have transformed our plans and pricing and our premium features are now more accessible than ever. We encourage you to check out our new plans or reach out to our support and we'll be more than happy to assist you with finding the right plan for your brand.
They are so helpful and they really help you with installation, very quick in responding to online chats and they really seem to care for us.
I would definitely recommend using these guys.
This app far exceeds the capabilities of previous review apps we have used. We are very happy with how easy it is to use, and how quickly our issues are resolved. We use it on 4 shopify sites - would recommend!
Junalou has been superb ! - being a 'newbie' I messed it all up but on the live chat Junalou assisted me and went above and beyond to help me achieve what I wanted !!! Very patient, informative and a delight to talk to - Thank you Junalou !!!
Kenn was super helpful in answering some questions and helping us with changes on the backend. We really appreciate the quick customer service help!
Doner has helped with adding my star ratings to product pages and collection pages when they were in the incorrect spots. It was done in a very professional manner and I would highly recommend the staff at Yotpo!
Mary Ann was great, was able to help me right away with what i was looking to add to my site and set up everything right away.
Thank you for leaving your feedback. We're glad Mary Ann was able to help you with your issues.