Avaliações (6 918)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
20 de abril de 2018

Horrible customer service!!!!!!

I really liked this app and was happy with the performance until I needed support. I have emailed support nearly 6 times over the last 3 days and received one response but when needed clarification has not responded.

I am super bummed as now I will have to migrate away from this app when it really didn't need to happen. None of my reviews are showing correctly and I can't get any real time help ie. phone, chat or email. Phone calls go to voice mail where you are told your call won't be returned. There isn't a chat option and emails to support are not returned.

Someone in the know could probably fix my issue in 5 minutes if they had a responsive support option.

If you choose this app just cross your fingers you don't need any help in the future.

Lark Ellen
Estados Unidos
About 2 years usando a aplicação
20 de outubro de 2016

Pretty decent, a little complicated but works great.

Top Notch Mobile Parts
Canadá
About 2 years usando a aplicação
25 de janeiro de 2018

I didn't expect the excellent customer service and help with on-boarding to YotPo. Thank you Amit, you were great brother.

Topspasupply Com
Estados Unidos
About 2 years usando a aplicação
23 de março de 2015

Lots of very cool features, and the fact it seeks customers for reviews makes it an excellent choice for gathering reviews for our online headshop.

Smoke Cartel
Estados Unidos
About 2 years usando a aplicação
Editado a 4 de dezembro de 2019

Good evening,
I use this app to gather and display immediate reviews from buyers of our Little Kicker Books on our web site, www.LittleKicker.com. I used support the other day for the first time, and the lady who helped me was outstanding. I needed to get the reviews to post on my landing page, not just on the individual books, and she saw what I needed and made it happen. Her support service was fantastic!
A couple of improvements for me would be to have the actual overall star rating show on my landing page. I would also like to be able to recontact customers and request their reviews again at a later time after they have had experience reading our Little Kicker story books to their children.
Thank you,
Sam

Paulo from Yotpo support was great. He made happen what I wanted to happen ad did it in a kind courteous fashion. He is another Yotpo asset.
One thing I learned through my contacts with Paulo is the my fifty free reviews are fifty reviews offered by Yotpo to my customers, and not necessarly fifty responses from my customers. I kept expecting to see fifty review a month on the free program, and Paulo explained to me that Yotpo sent out the fifty review offers but not every one of my customers actually submitted a review.

Little Kicker Books®
Estados Unidos
About 2 years usando a aplicação
30 de agosto de 2018

Yulia was very helpful in assisting me with our review and import problems we were having. Hope to grow our business to the top tier plan very soon. Yotpo is an awesome app. 5*

Mixdlabs
Estados Unidos
About 2 years usando a aplicação
11 de maio de 2020

First off, I used to HATE Yotpo. I used another sales platform and did not like the way it was difficult for customers to leave reviews. Once we switched to Shopify, Jack from Yotpo reached out and was able to fix the issues and concerns. He pointed me to Josephine E. who did an OUTSTANDING job in transferring my reviews from the other platform to Shopify and the response time was ridiculously fast. She even went above and beyond with helping me put the right information into the spreadsheets. I HIGHLY recommend Yotpo. Their integration was easy enough for me to input codes and I know very little about coding and the changes showed up within hours.

The Knot Kneedle
Estados Unidos
23 days usando a aplicação
24 de janeiro de 2022

I'm currently testing multiple review tools. I ended up installing another review app that is localized to my market. Yotpo gives the free version up to 50 order per month that is a great starting point for small businesses.

Serelepe & Co
Austrália
23 days usando a aplicação
Editado a 6 de agosto de 2020

Phenomenal customer server & easy to use! I had an issue with install, but Sheen, from CS, helped install it within minutes. Hoping this helps provide social proof!

Terra Beauty Products Inc dba Terra Beauty Bars / Permit #: 06517
Estados Unidos
23 days usando a aplicação
Editado a 7 de outubro de 2022

Both Reinier D and Allen M was quick to help when I had questions in 2 different occasions! Issue was resolved quickly.

Joyful Hearts Co.
Canadá
23 days usando a aplicação