Avaliações (7 096)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
29 de setembro de 2024

Doner is really great man, he understand the needs quickly and provide the best quality customer services. thanks

Precious Tails
Estados Unidos
About 2 months usando a aplicação
18 de setembro de 2024

The peoples are really helpful! I'm happy to say their customer support is good and helpful.

prosperacorp
Estados Unidos
About 1 year usando a aplicação
Questão respondida por Yotpo 4 de novembro de 2024

Thank you for your review!

22 de setembro de 2024

Daniel P. was exceptional! fast and efficient service... he handled my question like an absolute pro! Thank you Daniel!

eleven44
Singapura
Over 8 years usando a aplicação
Questão respondida por Yotpo 4 de novembro de 2024

Awesome experience. Thanks for sharing!

3 de setembro de 2024

Overall app is fine but the support I got was terrible. They took so long to respond and the issue I was facing hasn't been resolved.

RunwayCurls
Estados Unidos
Over 7 years usando a aplicação
Questão respondida por Yotpo 30 de setembro de 2024

Thank you for your feedback.

We have taken action about the delay and we're glad we were able to fix the issues through your support case.
Feel free to reach out again.

24 de julho de 2024

Reviews are the lifeblood of any small business so getting it right is extremely important. And as a small business owner, getting things setup is a matter of doing it yourself. So great technical support is key especially when you don't set it up quite right. Jann M. from Yotpo is a star! He stuck with me over several days to help me figure out and correct connection errors. He was very patient and gave me clear and concise instructions to set things right. I plan to incorporate more Yotpo apps because of my experience with the Review app.

Mijo® Hair
Estados Unidos
8 months usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

Thank you for your detailed review! We’re excited that you plan to use more Yotpo apps and appreciate your kind words!

Editado a 30 de setembro de 2024

Wendyle is amazing! I got some questions about importing and exporting the reviews, she supported me from the start to the end, and fixed everything I encountered. And she is super efficient in fixing my problems. This is the type of support we all need as a brand owner.

*Update: I had some new questions about exporting and importing reviews, and Ruzsel J and Doner assisted me for the last two times. They did an amazing job, fixing my issue very quickly. They were knowledgeable, provided all the information I needed, and offered fast and straightforward support.

SLEEP ZEBRA
Estados Unidos
About 1 month usando a aplicação
Questão respondida por Yotpo 20 de setembro de 2024

Great to see our support agents shine! Thank you for sharing your experience!

27 de julho de 2024

I didn't expect such a great service today, given that it's the weekend. Ian Christian quickly checked for additional help after understanding my questions and connected me with Ruzsel John. Ruzsel took me through all the details via Google Meet. Great English skills. Perfect communication. Clear explanations. It saved me probably many hours of trying to resolve my question on my own. A great thank you !

skylab-shop
Reino Unido
About 2 years usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

Thank you for the fantastic feedback! It’s wonderful to hear that Ian & Ruzsel communication and expertise saved you time.

3 de agosto de 2024

Ruzsel John has truly made my day with his exceptional support and understanding. From the moment I reached out with my concerns, Ruzsel took the initiative to ask me to screenshare, which was a first for me. This proactive approach allowed him to dive deeply into the issues I was facing.

During the screenshare, Ruzsel was able to quickly identify and diagnose several problems that had been troubling me. These included a persistent issue with a double star rating appearing on each product page, a problem where the store reviews were not displaying correctly on the website, and a technical glitch where the website domain on Yotpo was still showing the Shopify string, even though my primary domain on Shopify was set correctly.

Ruzsel’s efficiency and dedication were evident throughout our session. He worked diligently and with a level of care that went beyond my expectations. The speed with which he addressed and resolved these issues left me feeling incredibly elated with the results.

I genuinely wish all customer service agents could exhibit the same level of understanding and concern for the functionality of the Yotpo brand as Ruzsel does. His exceptional support has not only resolved my immediate concerns but also greatly improved my perception of the Yotpo app. I now feel a renewed sense of peace with the plan and am even considering investing in additional features, thanks to Ruzsel’s clear demonstration of how Yotpo can effectively meet my needs.

Before interacting with Ruzsel, I was on the brink of giving up on using the app altogether. However, his assistance has restored my faith in Yotpo, and I now feel more confident and optimistic about continuing to use it. His help has been invaluable, and I am sincerely grateful for the difference he has made.

Valmurr Wigs Wefts And More
Estados Unidos
4 months usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

Thanks for sharing your experience! We’re so glad Ruzsel was able to help and turn things around for you. It’s great to hear that his support made such a big difference!

21 de novembro de 2024

Vien successfully helped to remove the ld+json script that was causing some minor search console issues.

Camofleur
Estados Unidos
9 months usando a aplicação
17 de agosto de 2024

I worked with Ruzsel John to make some updates to my reviews component on my homepage. He was very knowledgable and was able to find a solution to my problem quickly and actually made the edit for me. Thank you!

Hona
Estados Unidos
About 2 months usando a aplicação
Questão respondida por Yotpo 19 de agosto de 2024

We’re glad Ruzsel was able to quickly solve your issue and make the necessary edits for you! Thanks for sharing!