Yotpo Product Reviews & UGC

This app is perfect ... if you have $8000/year to spend on it.
Their plans are absolutely not adapted to small businesses, which is disappointing on shopify where most users run small businesses.
I would be more than happy to pay $300-$500/year + variable fee depending on volume, but the "growth" plan don't even include photo reviews (a feature that I need).
So I guess I will stick to the free plan, unless I get tired of the "powered by Yotpo" mention and just decide to switch.
I am really dissapointed to see such a great app be unnaccessible to most Shopify users and I think that the Yotpo team miss a great opportunity by not offering a decent offer between free and premium.
I also think that this page is a bit misleading as it does not mention it clearly.

I had a question and Manny T from customer support helped me immediately; the service was fantastic!

I love the auto response feature. I needed help with installation and contacted customer service. Ed was assigned my case and he did an amazing job. He was communicative and quick with resolving my issue. Thank you so much!

We were looking for a review app that also was proactive and sent review request. Yotpo fit the bill perfectly and that customer support is beyond amazing. Danreb went above and beyond and helped us get setup on our shopify store that had a difficult theme integrate with.

Howell was great! Really helped me a lot, thank you for all the assistance. I was confused at first but the direct and clear instructions and custom HTML coding he did for me was excellent!

App is very functional and useful. Had a few questions but was prompted helped by Ronel R who figured everything out for me very speedily. He had incredible customer service.

Yotpo absolutely the best in the reviews game. Don't waste your time with any other app. Also, Radly E was super helpful in the chat. Helped us make some setting changes quickly and even provided us the information about how it was done so we can do it ourselves in the future.

After uninstalling the app, the very next day it sent an email to a customer whose item is en route still. What?

Just started using Yotpo and have been really impressed with it's functionality. I had to bring existing reviews in from another review app and Caroline was absolutely fantastic in helping me get reviews imported and styled correctly in my store. Thanks Yotpo!

I use this app to capture review and star ratings. The customisation is great as I matched with my brand colours and the support team were super useful when I needed assistance installing parts of this. Very good!! Highly recommend