Avaliações (7 059)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 91% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
2 de outubro de 2021

Lemuel from Yotpo is an absolute legend and helped me install the app correctly. Highly recommended!!

HealthTwin Supplements & Vitamins
África do Sul
1 day usando a aplicação
Editado a 29 de agosto de 2016

We use Yotpo, and pay the (very, very expensive rate) for their Powerhouse Plus plan.

Here's the most important thing you need to know: they don't actually support inline SEO with Shopify. It's one of the biggest features of the Powerhouse Plus plan offers on their website, and there's no mention of it not working with Shopify. It wouldn't even be that hard to implement - they'd just need to tap in via the Shopify API and put the review data in a metafield, then have some code to render it in the product.liquid template, then have that block replaced when their javascript code renders the full review functionality.

Their customer service people are well-intentioned, but the corporate/billing department is difficult and apparently don't particularly care about making customers happy. For example, they refused to move our billing back by a week even though they enabled our Powerhouse Plus account on the wrong email address initially.

Their dashboard and website also looks like it was designed in the early 2000s. For a product that costs so much, it's kind of disappointing. Apparently there is a redesign in the works.

The sales guy who we worked with was overly pushy and didn't seem interested in answering my technical questions very thoroughly.

But here's the upside: at the moment they're the only service that offers Product Listing Ads and Seller Ratings, as well as a Q&A feature. So I gave them two stars for that. Until someone else brings out a competitive product, they have a de facto monopoly on the space, so I can't really complain too much.

I'll update this review if any of this changes.

Repeaterstore
Estados Unidos
About 1 month usando a aplicação
19 de outubro de 2023

Yotpo Product Reviews & UGC has a fairly user friendly interface that's easy to get around, and their customer support staff is great! Warly S, one of their customer support agents responded and helped with my inquiry quickly and professionally.

Restaurant Equipment Supply
Estados Unidos
1 day usando a aplicação
Questão respondida por Yotpo 28 de novembro de 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

30 de dezembro de 2019

Needed help transferring from our site to Shopify. They were a big help in mantaining our review integrity!

DD26 Fishing
Estados Unidos
1 day usando a aplicação
Questão respondida por Yotpo 19 de janeiro de 2020

Thanks so much for your review- happy to hear our customer support team was able to help get everything up & running smoothly!

14 de março de 2023

Doner was very helpful with the setup of this app to my store. Very quick and effective customer service!

Rella
Estados Unidos
1 day usando a aplicação
Questão respondida por Yotpo 15 de março de 2023

Thank you for writing a review — we value your feedback.

4 de novembro de 2021

I used this app on a previous ecommerce platform and Mark, my Growth Support Hero, helped me remap my old reviews to the new platform and website. He was really helpful and made sure everything looked 10/10 in the end. Really happy to have this app as a part of my website and the support team that is behind it!

Recandledkindled
Estados Unidos
1 day usando a aplicação
14 de novembro de 2022

awesome customer service! very happy so far. I reached out with a few questions, and they helped out right away.

funner surf
Estados Unidos
1 day usando a aplicação
6 de janeiro de 2023

There are some problems with the settings. The live agent took care of it right away and was easy to talk to.

TEDDYBOB.US
Canadá
1 day usando a aplicação
Questão respondida por Yotpo 18 de janeiro de 2023

Thanks for your feedback, we really appreciate it.

13 de outubro de 2016

The app would be great if it worked and if support assisted in getting it to work, ive spent the last month trying to get through yotpo support and no luck

Akan Organics
África do Sul
28 days usando a aplicação
16 de abril de 2021

Service client au top ! ils ont répondu à ma demande rapidement et avec efficacité. Franchement rien à dire

LA FOLIE DU BAVOIR
França
1 day usando a aplicação