Yotpo Product Reviews & UGC

Thanks to Radly for helping me getting started on testing reviews and providing a solution with manual test reviews requests.

The app has a lot of features & customization and offers great customer support!

Note: Most features are accessible only through the paid plan.

For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan.

After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature.

Great app, but would recommend looking at it once you reach at least 100 orders per month.

edit: the actual app is great it works with no issues, it's very sleek and it's free, can't really go wrong with it but there are a few things to be careful about:

works well, but it does put the customer's name in the review and people are complaining about that... don't think there is a fix. that aside, the free version is great BUT you can't search your reviews without premium

this means if customers are leaving fake 5 star reviews taking jabs at your store, you may not see them if you get a lot of reviews, it's probably worth subscribing to if you have tons of reviews,

some customers do not seem to want to email support with their frustrations if they can sneak in a 5 star unhappy review so be careful and keep an eye on all your reviews

great way to get "free" marketing

Radly was really helpful and efficient at helping me sort a couple of issues out. Highly recommend. Great service!

Good customer service. A little slow to reply to my email, but they fixed my issue. I just wish the Pro membership was not so incredibly and ridiculously high. Dana Shamir helped me with my issue and was very professional.

Anne is great! I love yotpo, the only thing is it is sometimes tricky to get the code right into your theme.

Used this app to build trust with reviews and had a few issues with unpublishing a few reviews and Ed helped me through every step efficiently, very impressed with the customer service and the app itself is a good tool.

Reviews work great, and customer service is always beyond helpful when I need anything fixed. I am new to website building and always get my questions answered promptly. Thank you!

It was a slow start but they have been great ever since. The Yotpo support and dev team especially have been brilliant, responding quickly and accurately to my requests. Great service and super app.