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So basically I used to have a bad view of yotpo, hwoever, they resolved a $1500 billing issue and shoutout to all the support, especially Anne, I believe that Yotpo is very kind in support, and while I didn't speak to leadership, this Yotpo review was a 1 star and now my conception of them is 5 stars as they've processed a cost refund of almost $1,500 for a problem with billing. I've been on Shopify for years and Yotpo since then, I'm glad to say that my view of them has turned a full 180 to positive! Shoutout to Anne and Sheen and EVERYONE who helped resolve this. Including shopify's amazing support & billing team. Shopify apps and Shopify's platform are truly the best for eccommerce and Yotpo is so much better! Try them out, I have for 6 years, and even such a large issue is resolved, without much stress, so you'll be happy you did!
Firstly, we would like to apologize for any inconvenience you may have experienced. We see that you are currently in contact with our support team. Please feel free to give them any additional feedback - this is always extremely helpful in improving both our product and customer support.
Thank you!
I've been using them for 7 years now and every time I needed help they bent over backwards to get my store up and running again. Highly recommend.
So far I've been loving it. I needed help recently and I received the best customer service. Jo Lorenz is awesome. Answered all my questions , helped with everthing I asked for and did it with great calmness even though I was asking for a million and 1 things. It was great working with you. Thank you!
Thank you for taking the time to leave a review! We're happy you've had such a positive experience with our customer service.
I app integrates well with our Shopify store. Also, great and quick customer support. Would highly recommend.
Very cool app. I love hearing from my customers! Great tech support too!
Product support is silky smooth. A quick chat had my issue resolved in minutes. Highly recommend as a reviews app and headache free support.
Great customer support from Eunice, fixed the issue I was facing immediately! Thank you!!!!!!!!!!!!!
Wanted something that would make it easy for customers to use and encourage product reviews. This app does a great job.
Nick S helped me today to sort out my push to social problem. He talked me through the process and bingo! all fixed. Thanks again Nick S : )
Very helpful and eager to help install or adjust things for you. Was trying to set up a coupon code snippet.