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In base alla valutazione
Transitioning to Yotpo subscriptions was incredibly easy, thanks to Sheen Buhay and the migration team. They helped me every step of the way so that we didn't lose any of our current subscribers. I'm also very happy with the subscription interface, backend, and frontend that Yotpo offers. It's easy to work with and fits in nicely on our product pages!
Sales promised the moon. Support made it very clear things would be done exactly to their script or it wouldn't be done at all. Miserable onboarding experience, and I'm still dealing with 20+ emails per day from confused customers.
That said, the app itself seems to work very well. Fresh signups have it easy as can be.
Trainz, We are glad to hear that you are enjoying our app. However, we are sorry to learn of your Migration experience. Upon a thorough examination of your case, we observed a mutual understanding of expectations between you, our Customer Success team, and the Migration team.
We would be happy to arrange a meeting with you to discuss the challenges you are facing and provide the best possible solution.
If you are interested in this proposal, kindly respond to your Customer Success Manager, and we will proceed from there.
The support team is helping. Thank you! Hope you all don't change in the long run.
Thessanyl V outdid themself by helping me tremendously !
Alex was fantastic at setting up the subscriptions to what I needed them to be. thank you
Irvin N was incredibly helpful with helping me troubleshoot and solve an issue I was having with making the Subscription App live on our website.
Radly and the migration team have been a huge help!
Setting up my subscription program was a breeze. ran in to an issue though with my display boxes on my website showing comma's instead of periods for the prices. hit the chat box and Roland assisted me and fixed the issue. He had to enter my shopify back door to get it done but was willing to and got the issue fixed! As a business owner i run in to issues often and normally IT is not helpful. Roland is by far the best IT person ive worked with in months. Solved out the issue in a timely manner and very nice to chat with. I had heard from a friend that Yotpo had great customer service. She was right! I have decided to use Yotpo apps for multiple things now even if other apps have higher amounts of people using them. Cause i know if Theres a issue they will get it fixed.
Super Support von Irvin N!
Amazing customer support, Irvin N was a major help in setting up my account. I'm very happy!