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I'd first like to mention I would give James 5 stars for his customer service. He has been excellent to work with. Super responsive, kind and helpful.
The app itself is missing features and capabilities that I would prefer.
1. You cannot install the subscription widget yourself, it's required that you have customer service do it for you. I prefer to install and customize widgets myself.
2. You ...
We appreciate your feedback! We are continuing to better our products and people to continuously provide the best customer experience there is!
The setup was easy, but emails are not being sent out to customers. Support tried to help but ended on radio silence after a week of trying. Maybe specify this is a beta app.
Thank you so much for flagging this with us and we are so sorry that your experience has been less than optimal!
We are reaching out to you now to see how we can help rectify ...
We had had some issues with our migration, but in the end, the agent handling our migration, Radley, put in a huge effort to get us over the line and was very capable.
The platform is still missing a number of key capabilities - it pushes all orders through for products that are out of stock, with no other options for how to manage out of stock orders. It is missing a number of fairly obvious ...
We are so sorry to hear that your migration experience did not meet your expectations. We take your feedback very seriously, and we’re committed to addressing these issues ...
Just started with this app and well the support is very spot on. So far for an admin it is taking so long to find the function I need to assist customers. We came from Recharge which has an excellent back end for Admins even the timeline for each subscription is easy to read- no excel to down load. When a customer needs help to "ship now" I had to reach out to support to figure it out. It would ...