Avaliações (186)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 90% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
21 de fevereiro de 2023

They said their migration ¨specialist¨ will do the job for you from the old app to they new one. After 15 days still have no news. The service is horrible. I deleted the app and kept old app.

Pods and Beans
Estados Unidos
2 months usando a aplicação
Questão respondida por Yotpo 6 de março de 2023

We appreciate your feedback, and we apologize for any inconvenience you may have experienced. Our team has tried reaching out to you, but we have not heard back. Please reach out to us so that we can help to rectify this issue as soon as possible.

7 de abril de 2023

Just started with this app and well the support is very spot on. So far for an admin it is taking so long to find the function I need to assist customers. We came from Recharge which has an excellent back end for Admins even the timeline for each subscription is easy to read- no excel to down load. When a customer needs help to "ship now" I had to reach out to support to figure it out. It would be helpful for R&D to do UX testing for the actual day to day functionality.

Juice Beauty
Estados Unidos
About 2 months usando a aplicação
4 de março de 2023

We moved from a more well known subscription app as we were told this app does the same as everyone but cheaper and a better interface. Unfortunately this is simply not the case.

Their team handled migration. They didn't import all of the products that were available as subscription products. Not only did they miss some, they imported some that were place holders of products, so the wrong version. I needed to go through the setup and fix it... and maybe (and likely) missed some.

We have a free shipping threshold, as well as a free local delivery theshold. These are not the same. Yotpo subscriptions doesn't seem to see this and only used the default shipping type which caused many customers to be charged calculated shipping. We then had to apologize and refund the customers. Further, in Yotpo the ability of the admin is so locked down I can't even update a single customer subscription to offer something other than the shipping defaults in Shopify. Why would they not allow us to manage each aspect of each customer subscription? Let's say you have a customer who is $0.35 shy of free shipping, but as a service you want to give them free service - nope not with Yotpo. If you actually want to manage your customers subscriptions, this won't be the app for you.

Notifications. Ya, they don't work. Looking at other reviews seems like it's been an issue since at least Aug 2022. We have all the notifications setup. Customer billing fails and they don't message the customer. Also don't message us so we can contact the customer.

Honestly, this program is not ready for release. They have some good ideas and it *could* be a good product but support doesn't really listen. They need a customer advisory board who will help them push the product updates in the right direction. Right now it seems rudderless and no one seems to care about the issues - at least that is one users impression.

At the time of this writing, I would not recommend this product to anyone.

Brown Bag Coffee Roasters
Canadá
About 1 month usando a aplicação
Questão respondida por Yotpo 8 de março de 2023

Thank you so much for sharing your thoughts with us — we apologize for the inconvenience. We work very closely with our R&D team to ensure that the migration process is as simple as possible for our merchants. Our team has reached out to you a few times, but we have not heard back; we encourage you to speak with your dedicated migration team for assistance.

4 de março de 2023

Excellent customer service experience. Very quick, and Thessanyl was able to outline the steps needed to resolve my issue. Thanks Thessanyl and I look forward to offering subcriptions to my customers with Yotpo

The Afro Hair & Skin Co.
Reino Unido
1 day usando a aplicação
Questão respondida por Yotpo 7 de março de 2023

Thank you for sharing your thoughts with us!

3 de maio de 2023

I have recently installed the app and so far the process of integration and use has been seamless. Irvin and the support team were very prompt and helpful in their responses, which is always good. My favorite part of the app is how easy it is to customize the UI. Look forward to my experience with Yotpo.

Mineral Project
Índia
About 24 hours usando a aplicação
Questão respondida por Yotpo 1 de junho de 2023

Thank you and we are happy you're enjoying our app!

Editado a 8 de julho de 2022

I switched from Assemble Subscriptions. Yotpo's support was terrific! They migrated all my subscription customers and plans in a day. They even customized the widget to my store without my having to ask and I couldn't be happier. Looking forward to working with Yotpo for a long time! Caroline's Dream

Caroline's Dream
Estados Unidos
About 24 hours usando a aplicação
Questão respondida por Yotpo 13 de julho de 2022

We're thrilled that you had such an excellent migration experience and we can't wait to grow together with you!

16 de dezembro de 2022

This app is very easy to install and easy to see. And Vergian was very kind and quick to support me in my problems. Thank you.

LifePlus Pet
Estados Unidos
About 8 hours usando a aplicação
Questão respondida por Yotpo 18 de janeiro de 2023

Thank you for sharing your thoughts with us!

5 de agosto de 2022

Einfache Installation und flexible Handhabung in den Sections der Product Detail Seite. Alle notwendigen Einstellungen sind da. Die Pläne sind logisch aufgebaut. Bin sehr zufrieden. Auch ein Lob an den Support, ein kleines Übersetzungsproblem wurde ruck zuck gefixt.

ZOEVA DE
Alemanha
About 3 hours usando a aplicação
Questão respondida por Yotpo 5 de agosto de 2022

Wir freuen uns sehr zu hören, dass Sie eine gute Erfahrung gemacht haben und schätzen Ihr Feedback sehr :)

26 de junho de 2022

Good APP, very nice customer support, Jiemer was very helpful and guided me through many of my questions. He also helped me in store settings.

Pets Villa
Reino Unido
About 2 hours usando a aplicação
5 de junho de 2022

I just signed up for the app and was having some trouble started. Jiemer John P was such a help to diagnose the issue. After it was resolved, I still was not seeing the subscriptions on my website. He made the suggestion to use a different browser and yup, that was the issue. Thanks so much. I am really excited to be using this service.

Entice & Renew, LLC
Estados Unidos
About 2 hours usando a aplicação
Questão respondida por Yotpo 6 de junho de 2022

Thank you for your warm words! We are so happy that we could help you diagnose the issue and we are happy to see you grow with Yotpo Subscriptions :)