Yotpo Subscriptions

Amazing customer service. Roland has assisted me several times and has been wonderful about promptly following up and thoroughly answering all my questions.

Very good customer service on the chat. Irvin helped me fast, was patient and solved the issue. Would recommend this app

Had a little issue with Subscription showing the widget twice on a product page. One of the chat customer service reps Happy helped me out and was resolved in minutes.

Highly recommend Yotpo subscriptions and all other Yotpo services.

I couldn't get the customer-facing widget installed on my Shopify store, so I contacted support. They didn't just tell me what I was doing wrong; Irvin with their support team installed it for me and now it's working perfectly.

Great customer service from Happy S. - easy to understand, thorough and got me up and running quickly. Appreciate it!

Happy S Help me and the service was excellent and fast! I needed help with the new theme that I added and Happy was able to get back up and running!

Unfortunately, we have to conclude that this app still has a lot of technical issues.

It is not possible to properly link shopify payments. As a result, we miss payment functionalities. Despite the fact that we have now been waiting for more than 4 weeks, Yotpo is not doing anything to solve the problems.

This app is not suitable for the European market. Only (American) credit cards work and other payment options that are commonly used in Europe such as iDeal, BanContact, Klarna, Afterpay cannot be used.

Besides that they have a customer service with no or very limited customer focus. No real intentions to solve the problem.

We have decided to phase out the app and continue on another platform with a subscription app that complies to the European payment standards.

Resumee: if you're operating in Europe with your web shop and are looking for a great customer journey for the payment process, skip Yotpo.

Awesome support team and very easy and user-friendly product. Really cannot fault it. For anyone starting up a subscription service, this is a great option.

Hands down this is the best app for subscription based offerings on Shopify. From the easy and effortless set up to the simplicity. of use for t he customer, Yotpo has created the perfect solution for all subscription offerings for your store. Bonus points for how awesome their support staff is as well when needed!

Excellent customer service: they reply instantly and are very polite and helpful. Shout out to Thessanyl who helped me a lot today !