Avaliações (163)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 90% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
22 de agosto de 2023

Amazing customer service. Roland has assisted me several times and has been wonderful about promptly following up and thoroughly answering all my questions.

RBA Skincare
Estados Unidos
7 months usando a aplicação
Questão respondida por Yotpo 4 de setembro de 2023

Thank you for taking the time to provide your valuable feedback! We sincerely appreciate it.

17 de fevereiro de 2023

Very good customer service on the chat. Irvin helped me fast, was patient and solved the issue. Would recommend this app

NutraBio Europe B.V.
Países Baixos
9 months usando a aplicação
Questão respondida por Yotpo 7 de março de 2023

Thank you for writing a review — we value your feedback.

22 de janeiro de 2023

Had a little issue with Subscription showing the widget twice on a product page. One of the chat customer service reps Happy helped me out and was resolved in minutes.

Highly recommend Yotpo subscriptions and all other Yotpo services.

Bangn Body
Austrália
9 months usando a aplicação
Questão respondida por Yotpo 23 de janeiro de 2023

Thank you for writing a review — we value your feedback.

13 de março de 2023

I couldn't get the customer-facing widget installed on my Shopify store, so I contacted support. They didn't just tell me what I was doing wrong; Irvin with their support team installed it for me and now it's working perfectly.

DeliciOats
Estados Unidos
8 months usando a aplicação
Questão respondida por Yotpo 14 de março de 2023

Thank you for writing a review — we value your feedback.

2 de janeiro de 2023

Great customer service from Happy S. - easy to understand, thorough and got me up and running quickly. Appreciate it!

A Joy Forever Bath + Body
Estados Unidos
8 months usando a aplicação
Questão respondida por Yotpo 18 de janeiro de 2023

Thank you for sharing your thoughts with us!

25 de maio de 2023

Happy S Help me and the service was excellent and fast! I needed help with the new theme that I added and Happy was able to get back up and running!

Hao Bao Bao Coffee
Estados Unidos
8 months usando a aplicação
Questão respondida por Yotpo 1 de junho de 2023

Thank you for your feedback, we're glad to hear that!

Editado a 8 de junho de 2023

Unfortunately, we have to conclude that this app still has a lot of technical issues.

It is not possible to properly link shopify payments. As a result, we miss payment functionalities. Despite the fact that we have now been waiting for more than 4 weeks, Yotpo is not doing anything to solve the problems.

This app is not suitable for the European market. Only (American) credit cards work and other payment options that are commonly used in Europe such as iDeal, BanContact, Klarna, Afterpay cannot be used.

Besides that they have a customer service with no or very limited customer focus. No real intentions to solve the problem.

We have decided to phase out the app and continue on another platform with a subscription app that complies to the European payment standards.

Resumee: if you're operating in Europe with your web shop and are looking for a great customer journey for the payment process, skip Yotpo.

stepstones-health.nl
Países Baixos
8 months usando a aplicação
Questão respondida por Yotpo 18 de janeiro de 2023

Thank you for writing a review — we value your feedback.
Hopefully it will improve in the near future

18 de julho de 2023

Awesome support team and very easy and user-friendly product. Really cannot fault it. For anyone starting up a subscription service, this is a great option.

Kings Seeds NZ
Nova Zelândia
7 months usando a aplicação
Questão respondida por Yotpo 7 de agosto de 2023

Thank you for taking the time to share your experience with us! we are happy to hear you are satisfied with our Support service and our product!

25 de abril de 2022

Hands down this is the best app for subscription based offerings on Shopify. From the easy and effortless set up to the simplicity. of use for t he customer, Yotpo has created the perfect solution for all subscription offerings for your store. Bonus points for how awesome their support staff is as well when needed!

Blind Barber
Estados Unidos
8 months usando a aplicação
Questão respondida por Yotpo 5 de junho de 2022

We are grateful for your business and are excited to continue to advance together!

2 de março de 2023

Excellent customer service: they reply instantly and are very polite and helpful. Shout out to Thessanyl who helped me a lot today !

Almora Botanica
Reino Unido
8 months usando a aplicação
Questão respondida por Yotpo 7 de março de 2023

We appreciate your feedback, thank you!