Avaliações (182)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 90% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
15 de agosto de 2024

Very quick and responsive customer service. Jeffrey fixed the problem we were having (customers couldn't see their subscription page) within 10 mins. Easy to get hold of via the chat screen and appreciate the swift fix.

Sweet Freedom
Reino Unido
Almost 2 years usando a aplicação
Questão respondida por Yotpo 21 de agosto de 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

23 de setembro de 2024

Thank you for the customer support Orland. Great work and technical difficulties were sorted out very quickly.

Organic Baobab
Austrália
About 1 year usando a aplicação
Questão respondida por Yotpo 25 de setembro de 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

8 de julho de 2024

I had an issue with the subscription option not showing on my website. I did the chat with Christopher and he discovered that the code was not on my website and fixed it in minutes. This is a great app for subscriptions and the customer service is great.

Brown Girls Hair
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Yotpo 15 de julho de 2024

Thanks for your feedback, we really appreciate it.

17 de julho de 2024

My Customer Service team and I are happy with the Yotpo Subscriptions app. Sheen helped us migrate from our previous subscription platform and was very easy to work with and highly knowlegeable. The switch was mostly done on his end and the tool allowed me and my Dev team to easily work on the front-end design side of things. Administering the program is easier on us and helping our customers is easier for my Customer Service team. Next, we'll be working on strategies for improving the program and expanding our reach with our Customer Success Manager. Overall, this has been a smooth and fruitful switch.

Saie
Estados Unidos
27 days usando a aplicação
Questão respondida por Yotpo 22 de julho de 2024

Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.

24 de junho de 2024

James migrated our subscriptions over. James is patient, understanding and very helpful in also showing/educating me where to find information. He communicated at every step of the process to ensure I understood the process. Prior to any changes, publishing or going live drafts were sent to me to approve. Fabulous communication from James and team from the word go. I'm very fortunate to have James and team support.

YOTPO have excellent support team, all polite, kind, professional and friendly.

I set up the free shipping by myself thanks to the links for me to learn and prompts as completing each step.

Thanks champs

ROAR LIVING ™
Austrália
3 months usando a aplicação
Questão respondida por Yotpo 26 de junho de 2024

Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.

3 de julho de 2024

After updating my theme my subscription stop working. Christopher was able to fix my problem.

E & E Essentials
Estados Unidos
11 months usando a aplicação
Questão respondida por Yotpo 9 de julho de 2024

We appreciate your feedback, thank you!

22 de setembro de 2024

The customer support is on point! Messaged support and within an hour they had the ticket resolved.

Mitra9
Estados Unidos
About 1 month usando a aplicação
Questão respondida por Yotpo 24 de setembro de 2024

Thanks for your feedback, we really appreciate it.

7 de agosto de 2024

Radly was exceptional in helping us migrate 5 storefronts from our previous solution.

Jamieson Vitamins
Canadá
2 months usando a aplicação
Questão respondida por Yotpo 21 de agosto de 2024

We appreciate your feedback, thank you!

30 de julho de 2024

Irvin N was absolutely amazing at fixing my problem! He was able to manually add the code when my widgets would not populate on my store and saved my day! He quickly identified and fixed the problem while remaining professional and friendly! Now my customers can get their Beard Care Products on subscription!

Valkryie
Estados Unidos
About 19 hours usando a aplicação
Questão respondida por Yotpo 2 de agosto de 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

21 de agosto de 2024

Excellent customer service.

Crossfly
Reino Unido
4 months usando a aplicação
Questão respondida por Yotpo 23 de agosto de 2024

Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression