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I would love to use this service. I designed about 68 items for my shop that went live, and discovered there is no shipping settings on any of the items. The settings did not migrate to my shop. I have spent almost a full week trying to get a hold of someone from yoycol, with no response or small responses that are not helpful. It's so sad I would really love to use this service, but there isn't any customer service, I can't even get the shipping set up in Shopify and it's been a week trying to contact them. If no one gets in touch today, I'll have to delete this app and remove the 68 products I would love to sell. :(
Hi, sorry for that you don't get a smooth experience when using Yoyocl. You can join our whatsapp group, which was shown our website. There is staff to solve for you. Hope you can give us another chance.
*** UPDATE****
I was a 1 Star review, but they were very nice and asked me to change to my review, even though the simple problem was never solved, but they sounded so nice I didn't want to hurt their feelings ( I know, so Canadian of me) so I will leave this at a 3 Star.
I was trying for a week to set up an account and finally just deleted the app.
I will change this review once I get some service.
I have been trying for HOURS to set up an account but you won't send the code I need to complete the set up.
I have tried different e-mails (incase one was not responding) and I have checked my spam mail. NOTHING was sent to me and I requested the code like 100 times.
YOUR APP DOESNT EVEN WORK SO WHY WOULD I WANT TO ORDER PRODUCT FROM YOU?
Hello from customer support team of Yoycol,
We apologize for the problem that your registered email could not receive the verification code in time.
Email service providers with third-party domains may intercept captcha messages.
Our engineers strongly recommend that you use email with generic domain name so that the verification code information we send to you will not be intercepted.
Sorry again for the problem you encountered, we will work hard to improve the quality of service to ensure that you will not encounter the same problem.
If you need any other help, please feel free to contact us by: support@yoycol.com
Best Regards
Yoycol customer support team
I have integrated my shop, designed products, have customers asking why theres no shipping.... I attempted to order myself, and after multiple emails with no response am looking elsewhere to redesign. Service needs attention.
Dear user,
Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers.
We have checked your comments and wanted to know if the problem you reported still exists. Has your customer been able to place an order normally?
And could you please send us your account?we will check it for you.
Our technical team and I are on standby to support, and we are committed to turning around your experience.
Once again, thank you for your feedback and for helping us to improve.
And you can contact us here:https://www.yoycol.com/contact_us
Best regards!
Yoycol Support Team
UPDATE App issues. On chat with tech support for 4.5 hrs and (with 6 comments from tech support) 2nd chance starting to look like a bad choice.
Because I believe in being fair I'm going to give this application a 2nd shot. Everyone falls short and deserves a second chance. Hopefully, this app will not let me down the second time. I Will update in two weeks from today
We are deeply sorry that we have left you a bad consulting experience.
As a supplier, we cherish every customer who accompanies YOYCOL to grow. We attach great importance to this problem and will strengthen the service and communication skills of employees .
For the problem you encountered about how to adjust the price, we has been updated to help center . There is link of help center about how to edit the price. You can track this link to check detail .
https://www.yoycol.com/helpcenter/NaN/93
The retail price is the amount you charge your customer for your product.Your profit is retail price minus cost at Yoycol. (Retail price=Product's price at Yoycol+Shipping rate+Profit you add)
First, enter your store and click Yoycol apps.
Second, choose one product to design and publish it.
Third, you can set a retail price after clicking 'Publish' button.
Thank you for your comments and feedback. We are always concerned about and committed to improving our service.
We hope our processing result can get your further comment, thank you ! If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com .
In addition, you can find the jivo online chat portal on our official website.
best regards!
Yoycol Support Team Supervisor
No customer service, No fast production, No on-time shipment. Your money will be held and they never reply to anything. please stop using Yoycol for now until they fix their issues. no such business practices in the current eCommerce time can survive. Let's see what they will do and say.
Hello, we are sorry for the bad experience you had. Could you please tell us what's happen? We will do best to improve. You can contact via email zhaolu@yoycol.com.
This app is so convenient.Especially the 3D design part that is so good and featured with the high efficient of executing contract.
Thanks for your positive recomment，we will constantly make our effort to strengthen our customer service and high-quality product to our customer.
We are appreciate your support to yoycol.
We used to use Yoycol for a long time ago. Nice to find this app in Shopify. Good support, good price.
Hi,
Thank you for your review. Glad to hear you are loving your purchase.
Looking forward to further cooperation .
We really appreciate your recommendation.
The customer service is very reachable. They solve my problems quickly so I can sell my products soon!
Hello from the customer support team of Yoycol,
Thank you very much for your positive feedback. We are glad that you are satisfied with our products and services.
We appreciate your recognition, as it helps us improve our work and provide better experiences for future customers. Your satisfaction is our greatest reward.
If you have any suggestions or opinions, please let us know. Based on your feedback, we will do our best to improve and optimize our products and services.
Sincerely
Yoycol Customer Support Team
The design interface is easy to use and they have a great collection of products that are high quality! Their customer service have been very helpful with my questions. I highly recommend adding them to your store!
Hi Nasty Ghoul,
Thank you for using our app. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need. Hope you have a nice day!
my templates will not publish and no one is responding to my chat or email request. I have tried multiple times without success
We are deeply sorry that bring the inconvenience for you,we already report this issue to our system, now they said already fix well, and we have sent Email to you. If you still have this problem, please be free to tell us.