Yoycol: Print on Demand

Once upon a time, Yoycol was easy enough to work with. I had very few issues at the time. That has since changed as there has been a long overdue issue going on that began in April 2023 with an order from a customer. The parcel never arrived at her address, despite the fact she's ordered from me in the past. Yoycol insists the address is invalid but I demonstrated otherwise. Instead of fixing the problem, they're dragging it on. My business has suffered because of it. I'm so furious with Yoycol right now and am about to walk away from them for good. They cost me more than just a sale with the bad service received here.

At the moment, I have thrown everything associated with Yoycol on draft instead of active as I no longer trust them. They told me to keep waiting and yet this has been a problem that's been lingering since mid-April. We're now mid-July! I'm at the point where I feel they owe me more than just a refund. Issue a reprint and PROPER DELIVERY to the customer who was so badly wronged but issued a refund at the same time. Better companies have done something like this once they clued in they failed miserably in the department of customer service and product delivery. Will Yoycol do the same? Right now, I have my doubts.

i really like Yoycol . They have the best customer service and good materials too. we will be long term partners

Super Super great APP, very good selections. The The company is growing and willing to listen to the creators / their consumers. They have very good product knowledge of what items are trending or emerging. Customer support experiences are better when you discover who is assigned to your account and have that person help you along the way. We ordered a few hundred dollars' worth of different types of products to sample. Many passed the quality and print tests! Only 2 out of 18 had some type of issue. 1) the type of material vs. the type of product (i.e. it should have been a thinner-stretchy fabric used for the garment selection and type 2) the other garment's cut or shape needs to be adjusted or modified to fit better like in the renderings. This brings up the next positive: the 3D mock-up and rendering with models are very good, and the models look good. Very promising app, products, and company!

I put off using this app for a while, but I’m glad I finally pulled the trigger. For what I want to do with my brand, Yoycol has the products I need. Not to mention, the low prices. There’s always room for improvement with any POD company, but after having conversations with Yoycol reps, they actually make the effort to improve after hearing concerns. I hope to have a long relationship with this POD company.

Yoycol deliver extremely poor quality and are far from reliable often refusing to correct mistakes making you ask many times even after sending pics. I could not recommend as there are many companies who operate much better. When ordering I have waited over a month to receive items which arrive well after I needed them for significant events. They also do not offer accurate tracking making many unnecessary customer enquiries. Terrible company all round. Do not use

It's quite easy to use. We can check the statuses of our orders and search designs with no trouble. They also try to help us in solving some problem quickly. If they can set up all/most of products in 3D view, that would be great.

I really like Yoycol as a company. Their products are so varied and different to others. They are a cut above in different tops, shorts, dresses, skirts etc with their designs being more trendy and up to date rather than just standard all over print tshirts. Their customer service is great too and the products I have had from them have been lovely. I did have one product I ordered that looked nothing like what I had designed, but they were happy to give me a refund or replacement after a brief conversation with them on the website chat. I recently ordered a dress that said it had a pocket but it came with no pocket so you have to watch this and get samples before you sell items. They are a good company though and an asset to my business.

Eleven was incredible. I was very frustrated with an issue I had with a package that had the correct address but it was damaged during shipping. Eleven worked with me for couple days trying to get me the package, I went to the post office and it was already gone. Eleven was very supportive and incredibly kind even with my frustration. Eleven fixed the issue by adding a reproduction to my account so I am not going to lose my clothing and everything worked out perfectly.

We had a good experience with Yoycol so far. The app works well on the platform, it's easy to install and getting better. Good relationship with CS Molly who is attentive and helpful. Thanks

I just came here to make sure nobody else made the same mistake as I did. I searched and found this app is the easiest and best to add your design with and spent 11 months building my store only with this app. They have the most terrible support and leave you all on your own and you WILL have problems with your customers. Dont be fooled by their cool products, they are all just decor and this app will destroy your reputation if you choose it. I have taken screenshots before deleting the app and starting a new one to show to whoever wants proof. I have over 1000 items added and after 11 months I found they also don't have a proper shipping rate. you can find the price for 1st item but then the second item has no price. I asked for help to fix this problem and they said if you buy 100 items then we will fix it. very funny way to do business. finally, I hope you trust my review and find yourself am established company to work with.