Recensioni (107)
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In base alla valutazione
The best programme if your letting customers customise a visual product. Customer support is outstanding. I'm very happy with this app so far.
I needed a refund for a charge for the Zakeke app that was loaded in Shopify but was not used. The Zakeke support team quickly provided my refund of $39.99. I plan on using the Zakeke Designer at a later date. Very responsive and understanding support group.
This is a good app if you're looking for an app that let's your customers create customized products on your website. Love it.
The application was not user friendly and we could not get anyone from Zakeke support to assist. Shopify made several attempts by emailing them but they would not contact me as support. Zakeke is a 3rd party application and Shopify does not know the functionality of it. We attempted twice to use the application in less than 15 days but to not much success. Finally, they billed me for a year and now is refusing to return my money . This really is a good example of poor business . I will now file a report with my bank for the return of my money and if that does not work, we will seek litigation.
We’re very sorry for your bad experience with Zakeke. We double-checked and it seems we have replied to all your messages within the day, including questions that were addressed for another app and those where Shopify was copied. Maybe you were not able to receive our answers or they got in the spam folder? Regarding the billing, you selected a 1-year plan with 30% discount, that’s why you were billed for that plan after the free trial, it’s the standard process. Hopefully this clarifies your situation, but feel free to reach our support for further details.
So far, so good. I haven't had a chance to use it to experience the full app. I do not like the fact you have to add every color of every product one by one. It is going to be very time consuming for me.
Thanks for your review!
We're working on improving the product configuration process and we just put your suggestion in the "to-do list" :)
Without a qualitative demo or help it is not always easy or clear to be able to make everything correct within the 3D module, but if you email with a problem or question, they answer very quickly, friendly, super clear and constructive. They do a great work to fix the problem. Very satisfied with it.
The app is very responsive and so is the staff. There are other apps that do the same thing on shopify. But where this app sets itself apart is the staff that supports it.
Exceptional support team, who were able to resolve my issues very quick. The app integrates perfectly into our store, is affordable and easy to use.
The best customization app. Unfortunately, there aren't many apps that support the 3D preview and across them, the Zakeke has the best user experience and configuration flexibility.
Also, they had good support who helped me with refunding when I accidentally missed my billing cycle expiration.
I use this app for let my customers being able to customize the products on my website. Is very user-friendly, and the support reply very quickly. I recommend.