Zakeke ‑ Customizer 2D 3D , 103 avaliações
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Nach ersten kleinen tapsigen Erkundungsversuchen, wie die App und der Personalisierer genau funktionieren (was aber sicher eher auf meine mangelnden Englischkenntnissen zurück zu führen ist) - komme ich super mit der Anwendung klar und bin sehr glücklich mit den Optionen der App. Da ich immer die Möglichkeit einer Personalisierung anbiete, kann ich hiermit dem Kunden ein viel besseres und schnelleres Einkaufserlebnis bescheren. Ein GANZ großes Lob muss ich auch dem Support aussprechen: nicht nur, dass sie sehr schnell reagieren - sie sind sehr freundlich, hilfsbereit und liefern tolle Arbeit. Egal, wobei ich ein Problem hatte - sie haben mir direkt und unkompliziert geholfen! Dafür noch mal 5 Sterne und ein Plus :)
I really wish I could have gotten your app to work, it would have been a great addition to my site. The site I have available for viewing is not what will be launched, but unfortunately it does no look like Zakeke is interested enough to help out the little guy. Too bad, you have some good ideas, but no way for the average person to implement them. But then maybe that’s your gig, just the monthly cash until total frustration kicks in. Hope I am wrong, but if I am you might consider revamping your customer service.
Thank you for you review. We're very sorry to hear that you're disappointed with our app and service. We really care about our customers, no matter the company's size. Indeed, Zakeke was developed also to help small and medium merchants to empower their customers with a visual customizer with no need to invest a lot of money in custom solutions! I went through your tickets and it seems you were provided with help and answers to your questions, maybe we should have provide you further information on how the Zakeke + Printful integration works and how to make a preview of your customized items. Please send a message to help@zakeke.com asking for a call with Carlo, we will make sure to hear all your complaints and you'll decide whether to give another try or not! Thanks!
In theory, this app works well. In practice, the app does not work as advertised. Apparently there are significant limits to the number of variants you can make available to customer (number of colors, sizes, etc). The customer support is non-existent and despite providing credentials to both my Shopify and Printful accounts, they've not been successful in showing me one situation where this app allows customization of a product and seamless creation of an order with the Printing partner. Turns out you need significant edits to your theme to make this work properly and to create customizable products as digital products that don't require shipping or weight thereby causing many issues for shipping.
Overall, I wish this worked as advertised but it doesn't. The technical support is abysmal. Consider yourself warned.
Hi, we’re very sorry for your review. Please find here below our comments:
1) there is no limits on the variants you can make available to your customers. Zakeke just imports the same variants you have got on your store in order to allow you to have a 1:1 match with the store. If you have a limit, is with the variants in Shopify itself.
2) You don't need to edit the theme to make Zakeke to work properly. In Shopify, each customized product is a new product in the catalog. We just offer a solution to this and avoid the creation of duplicated products (that, by the way, requires a change to the theme only in specific cases).
3) Regarding support: we really care about our customers and We pride ourselves on our high levels of customer care service. We take criticism very seriously and we double-checked and we have replied to all your questions. We’d appreciate it if you could give us details of your disappointment.
Abbiamo provato diverse App di editing, Zakeke ha la qualità unica di rendere il lavoro VELOCE. L'aspetto estetico è poi il migliore in circolazione.
La qualità però più importante è il servizio clienti, rapido, efficace, cordiale.
Consigliata sotto tutti i punti di vista.
The application was not user friendly and we could not get anyone from Zakeke support to assist. Shopify made several attempts by emailing them but they would not contact me as support. Zakeke is a 3rd party application and Shopify does not know the functionality of it. We attempted twice to use the application in less than 15 days but to not much success. Finally, they billed me for a year and now is refusing to return my money . This really is a good example of poor business . I will now file a report with my bank for the return of my money and if that does not work, we will seek litigation.
We’re very sorry for your bad experience with Zakeke. We double-checked and it seems we have replied to all your messages within the day, including questions that were addressed for another app and those where Shopify was copied. Maybe you were not able to receive our answers or they got in the spam folder? Regarding the billing, you selected a 1-year plan with 30% discount, that’s why you were billed for that plan after the free trial, it’s the standard process. Hopefully this clarifies your situation, but feel free to reach our support for further details.
So far, so good. I haven't had a chance to use it to experience the full app. I do not like the fact you have to add every color of every product one by one. It is going to be very time consuming for me.
Thanks for your review!
We're working on improving the product configuration process and we just put your suggestion in the "to-do list" :)
Without a qualitative demo or help it is not always easy or clear to be able to make everything correct within the 3D module, but if you email with a problem or question, they answer very quickly, friendly, super clear and constructive. They do a great work to fix the problem. Very satisfied with it.
I use this app for let my customers being able to customize the products on my website. Is very user-friendly, and the support reply very quickly. I recommend.
The product designer is really nice and intuitive, the UI is easy to understand but unfortunately quantity discount (or 3rd party discount apps) for customized products in the checkout is not supported. If somehow this could be implemented it would deserve 5 stars.
great app with which customers can easily create their own products, the support is very fast and the custimizer very easy to use. I am a little disappointed with the presentation of the products in the Custimizer, which was probably due to Printful.