Zakeke ‑ Customizer 2D 3D

Thanks to the Zakeke team we have been able to develop an unique 3D model for our products. The detail and partnership we have experienced with Zakeke has been thorough in our entire process. We have received support and guidance on building our product. We are pleased with Zakeke and the customer service

Seller Experience: ★★★★☆ (4.9/5)
Buyer Experience: ★☆☆☆☆ (1/5)

As a seller, Zakeke has been an incredibly helpful tool. I really appreciate how well-organized the backend is. Features like predesigned templates, printing methods, and bulk personalization options make it a top-tier platform on the seller side. From that perspective, it easily deserves a 4.9 out of 5.

Unfortunately, the buyer experience is where Zakeke seriously falls short—and that’s ultimately the most important part.

If your customer isn’t tech savvy, they will likely struggle (and many of mine have). Here are some key issues I’ve encountered:

Navigation Confusion: After customizing, buyers are automatically redirected to the cart. If they want to purchase multiple of the same item with different personalizations, it’s not clear, for them, how to go back.

Shopify Limitation: On the Shopify platform, it currently doesn’t allow the “customize” button to replace the “add to cart” button, unlike the option for WooCommerce. Many buyers skip customization entirely and just leave notes during checkout—defeating the purpose of using Zakeke in the first place. I end up having to manually create links post-purchase, which costs me more time and money.

No On-Page Preview: I really dislike that buyers have to click a separate button just to start customization. Tools like Customily offer embedded previews directly on the product page—Zakeke should too.

Mobile Experience is Poor: Even after the 2025 update, the mobile and touchscreen experience is unreliable. I’ve had to tell buyers to switch to a laptop just to get it to work properly.

UI/UX Confusion: Buttons like “Save” vs. “Complete” are unclear and frustrating for customers. I’ve had to intervene and complete personalizations manually for buyers—exactly what I was hoping to avoid by using Zakeke.

Pricing Concerns: The cost structure can be excessive if you're not familiar with 3D setup or configuration fees. Between per-sale percentages and additional setup costs for 3D items, it’s not beginner-friendly or budget-friendly unless you’re technically inclined.

Overall, I want this platform to succeed, and I hope this feedback is taken seriously. Until the buyer experience is dramatically improved, I can’t recommend Zakeke to others. I purchased it to streamline customizations—not to take on extra work—and right now, it's doing the opposite.

If major improvements are made on the buyer side, I’ll be happy to update this review.

I was initially very excited to try Zakeke, as its functionality seemed perfect for automating and streamlining our customisation workflow. Zakeke promotes "Printing Methods" as a core feature — to quote their own description: “This is where you can create a printing method and assign it to one or more products, sides, or even variants.”

However, after setting it up with a Print-on-Demand (POD) integration, I quickly discovered a major limitation: you cannot assign additional Printing Methods when using POD. This was a dealbreaker for us. The app markets itself as both POD-friendly and focused on advanced print configuration — but in practice, you have to choose one or the other. If you opt for POD, you lose access to what Zakeke itself calls a “core” part of the platform.

It’s frustrating. We were hoping to use Zakeke to automate and control our custom print setup, but instead found it lacked the very functionality we needed most.

If you rely on POD, be aware: you won’t be able to create Zakeke’s Printing Methods.

That said, - their support team is very responsive and provided quick assistance when needed.

Zakeke offers a solid customization tool that’s helped us give customers more control over their designs. There’s definitely room for improvement in performance and pricing flexibility, but overall it’s been a valuable addition to our site.

Thanks to the support from the Zakeke team! Throughout the process, we received valuable guidance and assistance that helped us bring our vision to life. A special thanks to Giusi for her availability and helpfulness, her support has been greatly appreciated.

Grazie all'ottimo supporto e alla disponibilità del loro team, siamo riusciti ad avviare con successo questa iniziativa con Zakeke. Sono molto attenti a soddisfare i requisiti del cliente cercando di trovare sempre la soluzione migliore, anche laddove abbiamo incontrato ostacoli non previsti. :)

Customer service is poor. Takes several days to get a response.

Great experience as a seller with the team. Fast, pro-active and friendly communication and a lot of willingness to find solutions and also advancing trust in growth.

As the tool is constantly evolving, some reviews I saw here regarding a bad buyer experience are not true anymore. The usage for the customer is more intuitive now.

Very reliable tool - would 10/10 recommend.

I use Zakeke to create a 3D Guitar Configurator that enables my customer to preview and build their dream guitar. This helps me get rid of numerous back and forth mails with the customer to create custom renders, gives the customer real time preview with amazing features like dynamic weight and pricing. It really changed everything for us

SUSAH NAK BERCAKAP DENGAN SUPPORT ADVISOR !!! NEED HELP !!!