Zendesk

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Helps out with customer service a lot.

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.

Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.

It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.

Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx

I wish it were possible to add more custom fields to the integration. However, it does allow us to quickly and easily see if a customer has an associated order in Shopify and get there quickly. Overall, it's a big help!

Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.

Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.