Zendesk

We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.

Very happy with App. Installed easily with our Shopify store. Customer service is great, and ZenDesk seems to be scalable for a a wide range of businesses...

Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!

Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!

If you use Shopify and Zendesk, this app is a no-brainer. Provides all kinds of information that your support team will find valuable. Give it a try!

We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.

Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.

Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!

Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.

B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. The company refused saying they don't do refunds. This is a scam. What you get in the trial period is nowhere near the unusable system that you get when you pay for anything but the top tier.