Zendesk

Good service for automating customer service.

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

Great app for our store. Works great and we never have any issues.

Really nice CRM app.

Used it on my store: https://happypatron.com

Great app, easy to install and works well for us!

It's pretty good, almost terrific... my biggest bugbear though is it's sometimes easy to miss updated tickets.
The colour of a ticket changes from yellow to red to indicate that's it's been replied to but still 'open'; however if a customer then does respond, the colour doesn't change. So you have to keep going back to check if a new message has been left.
This could be solved simply by changing the ticket colour again. Basic but very frustrating.

Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.

Extremely customizable and well thought out app. Would recommend!

If customer service matters to you, you should have a system like zendesk to allow to centralize all your communication in one dashboard. I have been using Zendesk forever. And the fact that they bought Zopim Chat and integrated it into their system was a dream come true. A+++ Zendesk.
Team Zendesk forever.

Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.