Rezensionen (161)

Gesamtbewertung
2,9
Anzahl pro Bewertungsstufe
  • 45 % der Bewertungen sind 5 Sterne
  • 18 % der Bewertungen sind 4 Sterne
  • 4 % der Bewertungen sind 3 Sterne
  • 4 % der Bewertungen sind 2 Sterne
  • 30 % der Bewertungen sind 1 Sterne
12. August 2018

Keeps all of my customers in one location on multiple sites. Works great.

Jewelrygrove
Vereinigte Staaten
11 monate mit der App
30. August 2018

Uncaring customer service, unless of course you pay for it.

Tse Sports
Vereinigte Staaten
10 monate mit der App
Bearbeitet am 26. Juni 2019

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Ponto das Ofertas
Brasilien
10 monate mit der App
13. Mai 2018

Best CS solution money can buy

Luvele Us
Vereinigte Staaten
9 monate mit der App
22. September 2024

I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

Verified Shungite
Vereinigte Staaten
Etwa 4 stunden mit der App
20. Juli 2020

Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.

Figured'Art
Frankreich
9 monate mit der App
Zendesk hat geantwortet 20. Juli 2020

Thanks for your review!

We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or ...

5. August 2016

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

Zen Yarn Garden Inc
Vereinigte Staaten
8 monate mit der App
13. April 2021

really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it

ExoGun - Percussive Therapy
Sonderverwaltungsregion Hongkong
8 monate mit der App
Zendesk hat geantwortet 14. April 2021

Hi ExoGun,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little ...

25. Juli 2018

Great app for our store. Works great and we never have any issues.

Covers Select Best Golf Cart Covers For Sale
Vereinigte Staaten
8 monate mit der App
20. September 2016

Really nice CRM app.

Used it on my store: https://happypatron.com

Happy Patron
Vereinigte Staaten
8 monate mit der App