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If you like me couldn't figure out why it's not showing the order information in your Zendesk, you have to click the *************** "Apps" button in the top right corner.
Thanks for your review and tips on how to use the app!
Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires
Hi Gladiator Fitness,
Really sorry to for our delayed response and also for the poor experience we've provided.
What's the problem you've encountered? Have you raised a ticket with support@zendesk.com?
Thanks,
David
This app worked perfectly, straight away, it literally took 1 min to set up, and our Zendesk account was synced with our entire Shopify store almost immediately. Here's why I think people might be giving a bad review: This app will SYNC Shopify to your existing Zendesk Support account, you also have to install the Shopify app in your Zendesk account. This app won't create a Zendesk Support account for you, so if you don't already have Zendesk setup, it won't work... We do have a Zendesk Support account, so this app worked perfectly for us! And it's pretty amazing really...
Thanks for your review!
This is useless. We have several chat/FAQ widgets (different ones for each site). This integration put the wrong chat widget on our shopify store... There's no option to switch to a different one.
Hi Sermon on the Mount Extras,
Thanks for flagging this for us. Our integration currently deploys the Default brand's widget onto the Shopify storefront.
We're working on a feature to allow selection of different brand's widgets and I'll let you know when it's available.
Thanks,
David
This app can't get installed on my shopify store...
Will not install on my store. Haven't heard back from the support group.
Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.
Hi Antidoto,
Apologies for the delayed reply and really sorry to hear about your experience!
Are you able to submit a support request to our team at support@zendesk.com and our team will help get this resolved ASAP.
Thanks,
David
The app lacks per-site customization options. We need our Shopify site to use different options such as a color that matches the theme. This application will not let you override your Zendesk defaults.
If we have to use the javascript API to customize the options, we might as well just do everything with javascript in one place, thereby making the app redundant.
The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.
Hi Nunai Brand,
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
Are you able to try installing again?
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Impossible to install. I tried to install and I got many times Sorry, there was a problem
An unexpected error occurred. Try installing the app again.
Hi Une Licorne,
Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation?
Thank you!