Zendesk

We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.

I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you

Makes Customer Service a breeze! I am able to glance at customers orders right within ZenDesk and it gives me a snapshot of all of the information I need!

Zendesk makes it so easy to stay on top of our customer support!

We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.

Amazing integration! We would definitely recommend this to any other company or business!

Great stuff!

The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.

So far so good!

This app has been great! It's reliable and provides the information our team needs to quickly assist customers. Instead of manually entering customer details in Shopify's portal this integration allows us to click/open customers' orders directly from Zendesk tickets. This shortcut has reduced our overall time to response and is a win in my books because of that.

The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely through the Zendesk interface:
1. If we could place orders within the side-bar app
2. if we could connect ticket numbers with the SKUs in an order created from that customer interaction.

Zendesk should really re-evaluate talent they bring in for their app development. Their apps are clunky, not intuitive and super buggy. Their mobile app is a disaster (just read reviews on the Apple's App store) App used to work just fine. Then, for no reason, the Shopify integration just stopped working. The right pane of the support ticket (in Zendesk) used to display Shopify's order info. That's gone now. App is showing as installed on both ends (Shopify and Zendesk) yet nothing works. Attempts of deleting and re-installing proved fruitless. I am permanently deleting this piece of crap and will be looking for Zendesk replacement.