Zendesk

En términos generales es buena, pero como todo en la vida, debe estar en mejora continua para satisfacer las necesidades del mercado cambiante.

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.

It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.

Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx

I wish it were possible to add more custom fields to the integration. However, it does allow us to quickly and easily see if a customer has an associated order in Shopify and get there quickly. Overall, it's a big help!

Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.

Great app. Makes customer service for my store much easier.

The integration between Zendesk and Shopify is great for one view status on customer's orders. With just a click you can be transferred to Shopify. The only downside is the "notes" section in Shopify in not viewable when in Zendesk. You have to click on the order no to see any written notes about that order no.

We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.